Manager, Property Operations

6 days ago

Brampton, Ontario, Canada Services and Housing in the Province Full time

Services and Housing In the Province (
SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.


Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire.

We value compassion, hope, inclusiveness, respect, and professionalism.


Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.


Reporting to the Director, Housing and Service Innovation, the Manager of Property Services provides direct management and supervision to personnel involved in the maintenance, repair and support of buildings and equipment.

They will be responsible for managing and engaging a team of staff, which include live in maintenance staff and maintenance coordinators.

The individual will ensure that strategic goals established are translated into practical action and that relationships are maximized between clients, employees, and community partners.


Duties and Responsibilities:

  • Provide oversight and overall asset management to a portfolio of SHIP properties which includes maintenance and updating fire safety requirements
  • Ensuring building code compliance, acting as liaison with contractors, and ensuring partnerships with landlords and stakeholders are maintained as require
  • Identify risk and liabilities by the implementation of preventative maintenance plans
  • Assist in the coordination of renovations which includes tender preparation, contract administration, and budget reconciliation
  • Overseeing the property management team and residential operations by**:
  • Reviewing suites on turnover and complete a scope of work consistent with established policies and procedures;
  • Tendering and awarding maintenance operation contracts (obtaining best price/service);
  • Followingup to ensure all deficient items are addressed in a timely manner;
  • Ensure group home licenses are in good standing and that all SHIP owned buildings have insurance coverage
  • Maintain and update asset management plan for SHIP properties which includes a five year program plan and an annual building condition assessment
  • Identify any new funding and housing opportunities
  • Engage new Landlords to secure units and foster partnerships with all stakeholders
  • Sign Leases with Landlords and complete other financial forms for new units
  • Liaise with Finance for preparation and maintenance of yearly budgets
  • Manage, direct, and support the daily activities of staff (attendance, performance, deliverables, targets, etc.)
  • Ensure scheduling and completion of moveout inspections are conducted in a timely manner to reduce vacancy loss
  • Create an environment that promotes and encourages change and innovation
  • Ensure staff follow organizational policies and procedures
  • Participate in internal/external committees and liaise with regional service providers as necessary
  • Liaise with community supports and partners (i.e. mental health and addiction service providers, and family members) as required
  • Understand and be able to integrate a philosophy of personcentred care
  • Demonstrate a strong commitment to quality care and service delivery based on SHIP's Vision, Mission and Values
  • Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
  • Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
  • Perform additional duties as required/delegated

Qualifications:

  • Postsecondary education in Property Management, Social/Health Services, Business Administration, or equivalent
  • 5 years leading a Property Management function within a mid to large residential real estate portfolio consisting of mature highrise buildings
  • Strong interpersonal and communication skills (oral and written
  • Strong understanding of building systems including HVAC, fire protection, plumbing, and electrical
  • Ability to respond to daytime and afterhour emergencies
  • Strong understanding of property standards (fire code, building requirements, etc.)
  • Experience with residential property management and Property Management certifications considered an asset
  • Knowledge of Social Housing Act, Residential Tenancies Act, and Landlord Tenant Board
  • Knowledgeable on the mental health field and the principles and values of psychosocial rehabilitation
  • Demonstrated experience in project management, communication, leadership, and crisis management
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, inc

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