Rga Co-ordinator

1 week ago

Richmond Hill, Ontario, Canada Amico Full time
In addition to having a good understanding of the order entry and invoicing processes and responsibilities laid out in the CSR job description, the RGA Co-Ordinator will support the Client Service team in the following areas:

Post-sale customer interaction

  • Working to provide an exceptional overall customer experience

RGA/Complaint Process and Log

  • Communicating and working with the Client Service, Quality Control, Engineering, Shipping/Receiving and any other internal departments to resolve any customer issues in an efficient and timely manner
  • Ensuring all customer complaints are entered into the complaint log for traceability
  • Issuing return orders as required and communicating all relevant information, policies and paperwork/logistics with the customer
  • Issuing replacement orders as required and ensuring they are sent out to the customer as soon as possible
  • Ensuring that all complaints are handled through to the Customer Resolution stage of the process
  • Meeting with the Quality Department on a weekly basis to review any open complaints and followups required, as well as to address any issues with backlogs or inefficiencies
  • Overall working with the Quality Department to manage and maintain the complaint log, ensure all information is as uptodate as possible

Administrative duties

  • Follow up on daily/weekly reports
  • Maintain filing
  • Communicating regularly with the Director of Customer Relations, including scheduled checkin meetings on a monthly basis to review general updates, issues, concerns and/or suggestions for process improvement
  • Any additional duties assigned by supervisor or manager

Core Competencies:

  • Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company
  • Computer Proficiency with MS Office Applications
  • Must be logical, organized and have a strong attention to detail
  • Must be selfmotivated with the ability to work independently as well as part of a team
  • Ability to manage relationships with customers, distributors and coworkers to ensure customer satisfaction
  • Must be customer focused

Experience/Education:

  • Highschool Diploma
  • Secondary education (specifically in business/administration) is an asset
  • Experience with SAP is an asset

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