Business Banking Specialist

2 weeks ago

Edmonton, Alberta, Canada TD Bank Full time
417247BR

Commercial Banking

Edmonton, AB

August 18, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

Business Banking is a dynamic division within TD.

Our Quest is to become the #1 Business Bank in Canada with our team of Better Business Bankers devoted to meeting our customers' financial needs with confidence - one customer, one community at a time.

Job Details


Reporting into the Team Manager, BBS you will engage small business customers in conversations to understand and meet their current Business Account opening, Term and Trust Products and Signing officer Changes needs and ensure customer problems as it relate to Business Account Openings and Business signing Officer changes are handled appropriately the first time.


  • Provide inbound and/or outbound sales support to customers in a nonface to face environment
  • Open Business Account and complete Business signing authority Changes for New and existing Business customers over the phone using digital technology
  • Promote and offer advice on Business Account plan option that are suitable to each customers Day to Day transactional needs
  • Follow all end to end procedures accurately for Business Account opening and Signing Officer Changes to avoid any compliance issues
  • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions
  • Identify small business credit and credit card opportunities
  • Submit & fulfill all credit requests where total business exposure is less than $50,000
  • Submitting business credit requests will require a highlevel understanding of business financials and credit policy
  • Fulfilling credit requests will require preparing and obtaining electronic consent on SBB specific security documentation
  • Implements sales and customer service procedures and approaches to complete work
  • Review iCal appointment bookings to ensure preparation in advance of customer appointment
  • Explore and refer additional customer needs to appropriate partners, that may include Senior BBS, Merchant, Account Mangers of Small Business and Remote Account Managers of Small Business.
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Job Requirements

  • 2 years or more experience in direct to customer phone channel
  • Prior experience in Small Business Banking product and services an asset
  • Undergraduate degree or equivalent is an asset
  • A selfstarter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.


Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth.

Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.


Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.


How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity.

Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team.

Our teams work in one of three workplace models:
hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world's leading global financial

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