Senior Operations Supervisor Remote

Senior Bilingual Operations Coordinator - EdTech (15-month contract)

Bring your French language skills and experience working remotely as an Operation Coordinator to Acuity Insights, and be part of our company's startup-to-scaleup journey.

That's what we're building at Acuity Insights.

Right now, we do it with our admissions assessment products (Casper & Duet), program management products (One45 & MSPE Builder), and our data integration platform (Analytics).

These products help schools discover, select, train, and graduate future doctors, nurses, teachers, engineers, business leaders, and other professionals who reflect the diversity of our communities and bring skills like empathy, integrity, resiliency, and professionalism into the workforce.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health sciences and medical education. We are exploring and expanding into engineering education, business schools, and other professional disciplines.

As a Senior Bilingual Operations Coordinator on the Casper Operations' Test Content team, you'll help support our most widely adopted product, the Casper test.

Casper is an online soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, medical, business, and engineering schools.

Over 140,000 applicants take the test every year.

The Test Content team oversees the unique aspects of our Casper Operations, including developing content from scenario ideas to test questions to reviewing, tagging, and publishing test content to assembling and assuring the quality of tests in our test-building application.

In this multi-faceted operations role, you will enable and facilitate collaboration between internal teams and external contractors, deliver French translation projects, own our test-building application, lead test-building and quality-assuring tests, and support in building and optimizing processes used during the content development and review phases of the production cycle.

Contractor Management

As a Senior Bilingual Operations Coordinator, you get to own and manage our pool of Quality Assurance and English-to-French Translation contractors.

You'll manage close to 20 contractors who support us with mission-critical work like French translation projects of applicant-facing content and ensuring the technical quality of tests and test content.

Your work involves building and nurturing positive relationships with the contractors, ensuring they are well-trained, feel engaged and supported, and paid on time.

You'll be a traffic light for incoming and outgoing contractor work. This includes directing and assigning work to contractors and ensuring the right people receive deliverables back and on time.
As demand for Casper grows, we may also need to increase our pool of readily available contractors. You get to lead that expansion, recruiting, and onboarding new contractors.

In this role, you'll engage and coordinate larger translation projects with our Translation contractors, for example, larger content pieces or legal documents needing translation & review.

You'll also help review Casper's French-language content, like French scenario ideas and scripts.

You get to own our internal French translation requests channel in this role, responding to our in-house translation requests.

These might be anything from supporting the Product & Engineering team in translating a sentence or a page of text, adding or updating content on the applicant website, or participating in the interview process of our bilingual job applicants.

Test Building & Quality Assurance

As the Senior Operations Coordinator on the Casper Operations' Content team, you'll own and develop deep product knowledge of our internal test-building application and become a go-to expert on its features and functionalities.

Your work here will also involve identifying opportunities to improve or add new features and collaborating with Product and Software Engineer teams to implement them.

You'll also contribute to building Casper tests by integrating French and English content into the Casper application applicants use to take the test.

You also get to oversee quality assurance efforts by coordinating with our dedicated QA contractor pool, reviewing and channelling content and technical feedback to internal team members.

Process Building & Optimization Support

Joining right now is a chance to help build and streamline infrastructure and processes to support more Casper tests across more programs in more countries worldwide.

An example process optimization project includes simplifying assigning work to contractors, which currently use different systems and databases and can be prone to human error.

Another improvement opportunity focuses on the training program for QA contractors, updating out-of-date training material and creating a more engaging and interactive experience for them.

You'll be part of a successful team that is meeting performance expectations when:

Test content is published on time, every time.
Published test content meets our quality standards.
You'll know you are successful at Acuity Insights and meeting performance expectations in your role when:
The contractors you manage are well-trained, paid, engaged, and can be relied upon.
French translations are completed on time every time.
You maintain the contractor pool at a level that allows for scaling Casper Content Operations.

Your contributions to streamlining and automating content development and content review processes help increase the team's overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.

The Operations Coordinator role is remote within Canada and reports to Amanda Ruppert , Senior Manager - Casper Operations (Assessment Content).

Are fluent in French & English languages, both in verbal and written form and have English-to-French translation experience.

You skillfully manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals.

Bring professional experience managing contractors or vendors, overseeing databases of information (e.g., contractor details, support requests, work assignments, payments), and contributing to contractor or vendor sourcing, screening, and hiring.

Led process improvement projects in a remote setting, working cross-functionally with multiple collaborators and stakeholders from start to finish to implement new tools or technology and build, refine, or automate operational processes.

Are data-driven, analyzing data and insights in your work to form opinions and make decisions.

Excel at remote collaboration in tech-forward work environments and have used communication, collaboration, and productivity tools like Slack, Confluence, or Notion as part of your tech stack.

Adaptable and drawn to startup-like environments where you can help build, innovate, and initiate and own projects that drive positive change.

We want to get to know you as a human, understand your professional journey and experiences, assess your skill levels, and ensure alignment with our mission, values, and business needs.

Intro Chat with Recruiter.

If selected, you'll receive an invitation to a 45-60 minute phone call to share your story and professional interests and learn more about the company, team, role and compensation.

Take-Home Project. Showcase your French and English proficiency levels and try out what it's like to translate content in this role.

Have a 45-minute video call with your potential future manager to discuss relevant experiences in more depth and learn more about the team and day-to-day in the role.

Connect with 3 future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.

One of your conversations will be in French.
While you will not have access to a health coverage plan, Group RRSP program or Employee Stock Option program as a contract employee, we will take care of you in many other ways:
Work remotely.

Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.

Flexible paid time off.

Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and support for medical, family, or mental health needs without financial worry.

Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario.

They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' emotional intelligence and professionalism and built a test to assess those skills.

We acquired One45, a medical education software company, in 2021.

The acquisition expanded our product line with two new products (One45 & Analytics) and doubled the size of our team.

Behind Acuity Insights today, you'll find a team of 130+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

It's a team that actively fosters a culture and builds an environment where everyone feels included, respected, valued, and well-supported and has the energy to bring their full potential to work.

Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

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