IT Client Solutions Manager

1 week ago

Toronto, Ontario, Canada Chanel, Inc. Full time
IT Client Solutions Manager (Digital Business Analysis Manager) page is loaded IT Client Solutions Manager (Digital Business Analysis Manager)
Apply locations Toronto time type Full time posted on Posted 13 Days Ago job requisition id JOBREQ IT Client Solutions Manager (Digital Business Analysis Manager)

Reports to:
IT Manager

Contract:
Full-time and permanent position

This is a senior, individual contributor role within IT with no direct reports, and requires hands-on Business Analysis experience.

CHANEL invests significant efforts to provide state-of-the-art digital tools and services to both its Clients and Employees to contribute to the long-term brand equity of the House.

This is a key role where you will be responsible for managing Client Solutions for Chanel Canada.

Reporting to the IT Manager, with a dotted line to the Regional Head of Client Solutions, the Canadian Client Solutions Manager will own our digital client solutions portfolio, such as the eCommerce platform, Salesforce CRM, Clienteling, and other client-facing digital experience applications.

Manage digital product roadmaps, backlogs, user story prioritization, and releases.
Elicit and document functional requirements for digital projects such as eCommerce, CRM, Clienteling, etc.
Work alongside the business stakeholders to prioritise the requirements based on feasibility, costs, and benefits to end users.
Analyse the functional requirements and translate them into technical requirements, with support from internal and external SMEs.
Manage Agile and waterfall delivery teams and partners both onshore and offshore.

Work with the solution teams to create best in class software development and testing, including preparing the test plans and scripts, and supporting the execution of any INT and UAT test phases.

Manage RUN activities for eCommerce, and other digital apps.

Work with Global, Regional and Local teams to ensure total compliance, information security, and business continuity for each solution.

Keep all functional and technical documentation up to date, with support from SMEs as required.

Being curious and creative around client experience and digital topics to elicit requirements and deliver value to our business and clients.

Fostering and following best practices in project delivery and operation of applications.

Building and maintaining relationships and being the go-to person and IT subject matter expert for client solutions and digital applications.

Helping teams to build and evolve their capabilities.
Being responsible for overseeing budgets and managing vendor relationships.
10+ years of IT experience.
~ Significant experience in eCommerce, CRM and digital applications, ideally in a B2C environment as a Business Analyst and/or a Product Owner.
~ Proven track record of Agile Project and Change management.
~ Keen desire for process improvement and transformation.
~ Strong leadership of local, nearshore, and offshore teams.
~ Best practice approach to software development practices and testing.
~ Experience of working in an operational environment focussed on Continual Service Improvement.
~ Good experience of project management methodologies.
~ SAP Hybris, AX, D365 POS, Biztalk, Metapack, Adyen, Salesforce.
~ Experience using Jira, Power BI and Azure DevOps.
~ Relevant certifications such as SAFe Agile, CSM, CSPO, etc.
~ We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

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