Microsoft 365 Analyst, Email Operations

2 weeks ago

Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

Department:
Service Nova Scotia and Internal Services

Location:

HALIFAX

Type of Employment:
Permanent

Union Status:
NSGEU - NSPG

Closing Date:7/7/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us:

Department of Cyber Security and Digital Solutions* (CSDS), as part of the Government of Nova Scotia, puts people first. CSDS is large, diverse, and passionate about making a difference in peoples' lives. We believe in user-centered iterative digital service design, and practice Internet-era ways of working.

Working at CSDS means you will be a part of a team of caring, compassionate, and highly skilled people whose work makes a difference through designing, continuously improving and delivering the programs and services that people need.


_At CSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging_
The people who use government programs and services come from all walks of life.

It is important that CSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services.

We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.
- _Formerly known as the Nova Scotia Digital Service (NSDS) group, a part of the previous named Department of Service Nova Scotia and Internal Services._

Who You Are:


You are passionate about people's service experience and want to help resolve technical problems and requests over the phone, in person, and through our ticketing system.

You enjoy providing front line support in a 24/7 environment for critical services, working as part of a team, and going the extra mile to provide an amazing user experience.

You thrive on providing support to a diverse client base. You are flexible and available to work night shifts and on-call rotations.


You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.


What We Offer:

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forwardthinking policies and strategies.
  • Countless Career Paths.
  • Flexible working schedules.

About Our Opportunity:

  • Supporting end users in a prompt, polite and friendly manner.
  • A strong selfmotivated team player with the ability to work independently.
  • Flexibility to work after hours when required.
  • Analytical thinking with strong troubleshooting skills.
  • Practice good judgement and make decisions under pressure.
  • Ability to remain positive and maintain a high level of confidence in own abilities.

Primary Accountabilities:

  • Capture and understand client requirements and develop solutions to meet those requirements.
  • Represent CSDS in cross functional projects, providing analysis and recommendations on system requirements, resourcing, risks, mitigations and timelines.
  • Successfully drive projects through the various stages of the project lifecycle.
  • Work on tickets (service requests, change requests, problems, incidents, etc.), consistently deliver on key performance indicators, and support clients, peers, management and leadership.
  • Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
  • Coaching and mentoring teammates and peers on new technologies and processes.
  • Help create a culture of humility, learning, collaboration, ownership and results.
  • Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of your performance metrics.

Qualifications and Experience:


To be successful in this role, you have graduated from a recognized Information Technology program; an acceptable equivalent combination of training and experience may be considered.


  • Microsoft 365 Certified: Fundamentals (MS900)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC900)
  • Microsoft Certified: Security Operations Analyst Associate (SC200)
  • Microsoft 365 Certified: Exchange Online Support Engineer Specialty (MS220)
  • Microsoft 365 Certified: Messaging Administrator Associate (MS203)
  • Microsoft Certified Azure Fundamentals (AZ900)
- (ISC)2 Certified in Cybersecurity

You have experience and competencies in the following areas.

  • Managing and supporting Exchange recipients, mailboxes, mailbox permissions, auditing, message hygiene, threat protection, security, compliance, migrations, and client connectivity
  • Supporting Office

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