Resident Home Assistant

1 week ago

Kitchener, Ontario, Canada Region of Waterloo Full time

Our Story:


Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach.

Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

Description of Duties:

Provides housekeeping, dining room, and support services for Sunnyside Home residents within a multi-disciplinary, resident-focused team environment. Subject to constant interruptions from staff and residents for special requests.


Uses personal protective equipment and exercises precautions to mitigate risks associated with working around/with infectious disease (including during outbreaks); dust; dirt; odours from garbage, food and human waste; and cleaners.

Cleans, disinfects, and tidies resident rooms and bathrooms. Makes/changes beds. Stocks bathrooms with supplies.

Assists with meal service. Sets dining tables. Portions beverages (e.g., protein supplements, specialty beverages) per resident diet plan. Provides choice selection of meals to residents and serves meals. Clears tables and cleans floors. Returns dish cart to kitchenette.

Feeds/assists residents during meals. Communicates resident feeding/eating issues to RPN.

Sorts, bags, and empties soiled laundry to hampers and laundry chute.


Cleans and tidies utility room (e.g., cupboards) and common areas (e.g., lounges, communication centres, balconies, dining room, elevators) per schedule/as needed.

Completes checklists and documents notes in log book.

Orders and monitors stock of housekeeping supplies to maintain quotas. Receives and checks supplies for WHMIS labels.

Picks up/delivers incontinence products to Home areas.

Collects and disposes garbage and recyclables.

Monitors common areas for spills; cleans and disinfects per procedures. Responds to and disinfects reported spills.

Porters and assists with resident activities as required.


Observes and communicates changes in residents' physical and emotional conditions to nursing staff; responds to call bells/resident requests and provides assistance/seeks assistance for residents, as required.

Assists visitors (e.g., directions to residents' rooms), as required.

Performs related duties as assigned.

Knowledge, Skills & Abilities Required:


Ability to read and understand policies, procedures, and instructions (e.g., resident diet plans, resident information, work assignments, safety notices, material safety data sheets, product labels); and basic writing and math skills, normally acquired through a Grade 12 education, and knowledge of safe food handling practice acquired through a current Safe Food Handling Certificate, and related experience working in a health care, long term care setting.

Knowledge of Regional and Divisional policies, procedures, and guidelines.

A tuberculosis (TB) test and annual influenza immunization are required.

Knowledge of feeding techniques and awareness of choking symptoms/responses.


Knowledge of the proper operation and use of equipment related to the job duties, familiarity with cleaning and infection control procedures, and knowledge of the use and handling of chemical cleaners.


Communication and interpersonal skills to respond pleasantly and professionally to demands; communicate effectively with staff, residents, and families; interact appropriately with and have a basic understanding of the geriatric population; and participate as an effective team member.


Organizational, time management, and problem solving skills to work independently, adhere to schedules, prioritize tasks and complete work in a timely manner.


Ability to read and follow instructions for menus, diet profiles, policy and procedure manuals, communication logs, work assignment sheets, cleaning products, and prepare beverages.

Ability to follow written and oral instructions in English.

Ability to write weekly housekeeping supply orders and maintenance request forms, and record information in checklists and logs.

Ability to work shifts, weekend hours, and statutory holidays, as scheduled.
Must provide an acceptable Police Vulnerable Sector Check (level 3).
Ability to support and project the Region's values.


All staff working in Seniors' Services are required to wear PPE appropriate to their role and meet all legislated infection control and COVID vaccination requirements.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, ba

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