Ltc Home Assessment

4 weeks ago

Kitchener, Ontario, Canada Ombudsman Ontario Full time

Are you a nursing professional interested in promoting the health, safety, dignity and rights of residents in Ontario's Long-Term Care (LTC) Homes? If so, join the Long Term Care Inspection Branch of the Ministry of Long-Term Care.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In these positions, you will:

  • Gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario.
  • Determine the severity of the information received and outline the associated risks to residents.
  • Determine the inspection program's response and action.
  • Support and conduct inquiries and off-site inspections as required.
  • Prepare correspondence, briefing notes and other materials as required.
How do I qualify?Mandatory

  • Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario.
  • Willingness to travel small distances on a periodic basis for training and education.
Communication, Listening and Interviewing Skills:

  • You have the ability to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals.
  • You are able to effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff.
  • You can communicate with persons about complex health care issues.
Clinical Nursing and Assessment Skills:

  • You have the ability to assess information gained from discussions and interviews regarding the care and services provided to residents.
  • You are able to determine if there is a true risk of harm to residents.
  • You are able to discuss medically complex situations and current clinical best practices with other health professionals.
  • You possess the ability to determine what legislative requirements may be in non-compliance.
Knowledge of Health Care Operations:

  • You have demonstrated knowledge of long-term care homes and health care system operations.
  • You have proven knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.).
  • You have the ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Long-Term Care Homes Act, 2007, the Provincial Offences Act, etc.).
Problem-Solving and Conflict Resolution Skills:

  • You have the ability to appropriately respond to complaints about resident care and services.
  • You are able to prepare ministerial responses to resident care issues.
  • You have the ability to diffuse and resolve contentious and highly sensitive issues.
Other Important Skills:

  • You possess written communication and computer skills to develop correspondence and briefing notes.
  • You have the ability to work collaboratively within a provincial team.
  • You have the ability to work independently and make logical decisions in an emotional, high stress environment.

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