Online Manager

1 week ago


Vaughan, Ontario, Canada Teledact, Inc. Full time
AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.

With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.


Summary :

Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery.


Reports to :
Sr Manager Operations, Managing Director

Locations :
Thornhill Yonge Street, Thornhill, ON L3T 2A9)
Aurora East (25 William Graham Drive, Aurora ON L4G 3G3)

Responsibilities:
Administrative
Directly manage daily operations and staff of clinic on-site and virtually
Collaborate with management and leaders in the organizations
Work closely with Project Management Office on project implementation, analytics and clinic efficiency
Ensure compliance with Health and Safety procedures and practices
Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
Establish, maintain, communicate and implement clinic and confidentiality policies
Identify processes and methods to improve efficiency and service quality
Continue to develop efficiency and productivity among all sites
Manage and further develop utilization of electronic record and IT systems
Assist and lead other relevant projects and duties
Human Resource
Work with staff to establish smooth and productive operations at clinic sites
Ensure effective staff recruitment, training and performance
Maximize physician, specialist, pharmacy and other allied health service delivery
Communicate and engage with physicians, providers, vendors and patients
Financials
Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
Identify and capture cost-saving opportunities in supplies and procurement process
Coordinate with accounting to prompt and accurate account receivables
Profit and loss responsibility for sites
Provide management reports, insight and recommendations on a monthly basis
Clinic Enhancement
Articulate operational challenges and develop effective strategies for continuous improvement
Provide clinical guidance and support to ensure patient safety and privacy
Ensure long-term operational and organizational sustainability at clinic sites

Qualifications:
A minimum of 1 year management or team supervision experience - required
Background in clinic operations – An Asset
Excellent customer service and stakeholder engagement skills – An Asset
Experience with EMR and primary health care setting – An Asset
Valid driver's license and access to reliable transportation – travel and driving required – to meet the needs of the business - Required
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