Clerk I-Casual

2 weeks ago

Ottawa, Ontario, Canada Ymcaottawa Full time

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851.

Y programs are offered at more than 1,700 locations across Canada and help more than 2.The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community.

We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated.

The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Discounted Y program fees (including health & fitness programs, child care, and camps);
Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
Health and Dental Insurance;
Long-term Disability and Life Insurance;
Access to our Canadian YMCA Retirement Fund pension plan;

The Housing Support Clerk will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including supportive housing, emergency shelter, youth transitional housing, counselling, and referral.

The Housing Support Clerk will be responsible for providing desk clerk services to guests, residents, staff, members, and the general public.

Entering service information into the database.
Answering main switchboard and redirect calls if needed.
Trouble shooting automated parking complaints.
Language
Fluent in English, oral and written
Bilingualism an asset
Previous experience in the front office, customer service, or cash management
Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health issues
Excellent knowledge of community resources
Proficient in MS Office Suite, with a reasonable level of computer skills

Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.

Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.


Planning and Organization :

Able to work independently and as part of the team to meet program goals and provide high-quality service delivery.

Participates actively in a team for program quality and effectiveness.
Quality Focus and Results Oriented : About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff.

We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities.

In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request.

If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email .

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