General Manager

7 days ago

Richmond, British Columbia, Canada Tastes on the Fly Full time

Come and join us at Tastes On The Fly, we are looking for a General Manager to oversee Pacific Farms Market, ensuring success and growth that is in line with company goals and values.

An inherent function of this role is the development of productive relationships with staff, subordinate managers, chefs, partners / brands, airport administration, vendors, and so forth.


The GM is accountable for providing strong leadership to their team and for the overall performance of the location including: financial performance, product quality, service quality, team member morale, aesthetics as well as compliance with various rules, procedures and expectations as dictated by employee handbooks, law directive and so forth.


WHO WE ARE:

Tastes On The Fly started in 1999 by 4 restaurant entrepreneurs, and it has grown into one of the world's leading boutique airport dining operators.

We provide high-quality, local authentic experiences in an airport setting.

Our Culture and Mission is:
"Every team member, everyday; Every guest, every time". We possess a passion for food & beverage and are Ambassadors to the local food scene. We partner with highly regarded chefs and artisan producers. We provide genuine hospitality vs service.

EXAMPLE OF DUTIES:

  • These are essential functions and the percentages are estimates only._


60% - Remain on floor; supervise employees, maintain organization and cleanliness of the store, resolve any guest or staff issues, foster a positive and guest focused environment.


30% - Complete administrative responsibilities such as accepting cash out, scheduling, employee documentation, record keeping, end of shift reports, banking, ordering inventory, payroll etc.

10% - Complete duties specifically assigned to you by the senior leadership

OTHER:


Due to the seasonal nature of the industry, employees may be required to work varying schedules and/or may have their working hours adjusted (decreased or increased) to accommodate the business needs of the store.


SUMMARY RESPONSIBILITIES & EXPECTATIONS:

Management and Development of Hourly and Salaried Subordinates

  • Effective and compliant recruiting, hiring, orientation, and training for new employees
  • Ongoing employee training and evaluating
  • Provide brief 30 day and 90 day reviews to new hourly employees. Annual reviews for all hourly employee
  • Provide 3 month and 6 month informal reviews for new managers. Conduct annual and mid year reviews for all subordinate managers
  • Encourage staff provide praise whenever warranted utilizes the "critique sandwich"
  • Workplace Safety Training and enforcement
  • Fair and consistent enforcement of rules. Effective employee documentation, discipline and termination in accordance with guidelines established by the CBA and employee handbook
  • Effective communication to staff; timely, thorough, approachable, professional, honest, judicious confident and understanding (good listener)
  • Daily supervision of all staff performance
  • Foster and exude a spirit of positivity, team work, productivity, pride and respect constantly building morale. Eliminate negative behaviors which are counter intuitive to this goal.

Product & Service Quality

  • Have full understanding of location standards for both product and service quality.
  • Endeavor to promote the reputation of associated brands, products, organizations and partners whether association is actual or inferred.
  • Understand and foster positive relationships with representative of associated brands, products, organizations and partners whether the association is actual or inferred.
  • Regularly monitor guest service. Regularly conduct live performance evals and provide constructive feedback and encouragement to staff
  • Regularly interact with guests and inquire about their experience. Work to resolve and issues and prevent further occurrence
  • Analyze pmix's, guest requests, seasonal specialties, trends etc in order to ensure we offer what people want in a quality and profitable manner. Trail new items to see what best works.
  • Occasionally perform staff duties side by side with employees to "demonstrate" standards.
  • Review, utilize and when necessary work to improve secret shopper performance
  • Review, utilize and when appropriate respond to YELP reviews
  • Timely and sincerely respond to all guest feedback in a manner that is professional, conveys appreciation of their feedback, works to resolve any concerns, encourages their return and expresses the standards we strive to maintain
  • Regularly inspect and or sample all products for quality and consistency. Work to ensure both are up to standards
  • Follow, teach, monitor and ensure food safety policies and practices
  • Achieve / maintain overall positive reputation for the location. One that is consistent with goals and standards

Financial Performance

  • Achieve and maintain target costs including labor and product COG's
  • Regularly review menu prices
  • Monitor invoices f

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