Service Advisor

7 days ago


Cochrane District, Canada Cochrane Toyota Full time

About Us:


Cochrane Toyota, located in Cochrane, Alberta is just a 15 minute drive West of Calgary and a 40 minute drive from the Canadian Rockies.

We are looking to attract top customer service centric individuals to join our growing service team.

Cochrane Toyota is looking for both Full Time & Part Time experienced Automotive Service Advisors to join our growing service team.

We have a range of shifts to accommodate everyone's lifestyle.

Our Parts and Service Departments operate 7 days a week including evenings and we are looking to fill all shifts.


About the Role:

Service Advisors are the main contact with our service guests.

They are tasked greeting customers, listening to their needs, consulting customers on their vehicles needs and delivering a high level of customer satisfaction.

Cochrane Toyota is looking for individuals who are knowledgeable, detailed, and can communicate to staff and customers through a variety of communication tools.


What Sets Us Apart?
Cochrane Toyota has a focus on people, our customers and our passion for the Toyota brand. We continuously strive to innovate our industry and 'Make Things Better' for our customers, our staff and our community.

We are one of the highest evaluated Toyota stores in Canada and values a team that consistently upholds our ethos.

Cochrane Toyota has been awarded numerous accolades from Toyota Canada including their Platinum TSM Service recognition award and Presidents Pride award 8 years running.

Cochrane Toyota Services the Cochrane, Bow Valley & Calgary Regions.

What We'll Bring:

  • A work environment built on team work, flexibility and respect.
  • A competitive compensation package for top performers
  • A compressed 4day work week emphasizing a good work/life balance.
  • Continuous on the job training in the latest automotive technologies
  • RRSP matching and Deferred Profit Sharing.
  • Health and Dental Benefits Package
  • Paid Time Off
  • Great company culture

What You'll Be Doing:

  • Greeting our guests in a courteous & prompt manner
  • Initiate vehicle service consultation, document customer concerns, recommend necessary maintenance.
  • Generate repair orders based on guest work flow and any additional information provided during checkin.
  • Discuss repairs with technicians and provide estimates as required.
  • Maintain consistent contact with the guest for the duration of their vehicles service by updating on the status of their vehicle.
  • Review the invoice with the customer and ensure their vehicle is ready for service delivery.
  • Arrange alternate transportation for guests while their vehicle is being serviced.
  • Schedule appointments for customers and followup on specially ordered parts and open work orders.
  • Maintain a Customer Satisfaction score that is greater than the zone average.

What you'll Bring:

  • Proven record of achieving exceptional customer satisfaction
  • Preferred 35 years of past experience as a service advisor, assistant service manager or service consultant
  • Very energetic personality
  • A desire for a longterm career with a growing organization
  • Personal and professional integrity
  • Excellent interpersonal, presentation and relationshipbuilding skills
  • Cochrane Toyota is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws._


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