Technical Customer Service Specialist

1 week ago

Sherbrooke, Quebec, Canada Wolters Kluwer Full time
Vous devrez répondre aux questions fiscales de nos clients concernant nos logiciels Taxprep, Cantax, iFirm Tax, ainsi que nos produits de la Suite comptable CCH. Vous agirez à titre de personne-ressource pour un produit et serez appelé à offrir de la formation à vos collègues.

You will have to answer our clients' tax questions regarding our Taxprep, Cantax, iFirm Tax software, as well as our CCH Accountant Suite products. You will act as a resource person for a product and will be called upon to provide training to your colleagues.
- English version follows_

Fière de servir les 30 plus grands cabinets comptables au pays, Wolters Kluwer offre à ses clients canadiens des logiciels de conformité fiscale et de productivité comptable performants et novateurs, de même qu'un soutien technique et fiscal hors pair dans les deux langues officielles.

Notre centre de soutien est actuellement à la recherche d'un spécialiste du soutien fiscal. Véritable touche-à-tout, la personne retenue sera appelée à répondre aux questions d'ordre fiscal de nos clients relativement à nos produits d'impôt des particuliers, des sociétés, des fiducies, et à nos produits de formulaires.

Relevez de nouveaux défis en vous joignant à une équipe talentueuse, dynamique et motivée. Chez Wolters Kluwer, l'entraide et la collaboration sont inscrites dans notre ADN

SOMMAIRE

Vous devrez répondre aux questions fiscales de nos clients concernant nos logiciels
_Taxprep, Cantax, iFirm Tax_, ainsi que nos produits de la
_Suite comptable CCH_. Vous agirez à titre de personne-ressource pour un produit et serez appelé à offrir de la formation à vos collègues.

PRINCIPALES RESPONSABILITÉS:

- Répondre aux courriels et les appels entrants, et effectuer le clavardage, en français et en anglais, analyser et résoudre les problèmes de calcul d'ordre fiscal pour les produits _Cantax, Taxprep_ et _iFirm Tax_ (T1, T2, T3 et formulaires) et pour les problèmes reliés au contenu des produits _AliForm_, _CCH Practice_, _CCH Profit Driver_, _CCH Engagement_, _FP Solutions_ et _iFirm_.
- Documenter tous les échanges avec les clients ainsi que les procédures de dépannage.
- Acheminer les situations complexes aux intervenants internes et en assurer le suivi.
- Agir à titre de personne-ressource pour un de nos produits.
- Faire part des besoins des clients et des demandes d'amélioration aux personnes appropriées.
- Effectuer des tests sur les versions en développement.
- Assurer la mise à jour continue et l'approfondissement de ses connaissances fiscales.

EXIGENCES:

- Baccalauréat en administration, option comptabilité ou l'équivalent, et deux ans d'expérience en préparation professionnelle de déclarations de revenus des particuliers et/ou des sociétés.
- Bilinguisme Françait-Anglais à l'oral et l'écrit.
- Excellentes habiletés en communication orale et écrite et en résolution de problèmes.
- Capacité à lire et à interpréter les lois fiscales.
- Habiletés éprouvées en service à la clientèle.
- Polyvalence.
- Aisance avec les technologies en général et avec la suite MS Office.
- Capacité à travailler en équipe et intérêt pour la formation continue.
- Ponctualité et respect des horaires.
- Disponibilité à faire des heures supplémentaires pendant la saison d'impôt des particuliers.

ATOUTS:

- Titre CPA ou maîtrise en fiscalité.
- Connaissance du logiciel _Taxprep_.
- Connaissances en planification financière.

Proud to serve the 30 largest accounting firms in the country, Wolters Kluwer offers its 20,000 Canadian customers powerful and innovative tax compliance and accounting productivity software, as well as unparalleled technical and tax support in both official languages..

Take on new challenges by joining a talented, dynamic and motivated team. At Wolters Kluwer, mutual aid and collaboration are in our DNA

SUMMARY

You will have to answer our clients' tax questions regarding our Taxprep, Cantax, iFirm Tax software, as well as our CCH Accountant Suite products. You will act as a resource person for a product and will be called upon to provide training to your colleagues.

**MAIN RESPONSIBILITIES**:

- Document all interactions with customers and troubleshooting procedures.
- Refer complex situations to internal stakeholders and ensure follow-up.
- Act as a resource person for one of our products.
- Communicate customer needs and improvement requests to the appropriate people.
- Perform tests on the versions in development.
- Ensure the continuous updating and deepening of his tax knowledge.

**REQUIREMENTS**:

- Bachelor's degree in administration, accounting option or equivalent, and two years of experience in professional preparation of personal and/or corporate income tax returns.
- French=English bilingualism orally and in writing.
- Excellent oral and written communication and problem solving skills.
- Ability to read and interpret tax l

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