Building Automation Service Supervisor

1 week ago

Mississauga, Ontario, Canada Convergint Technologies Ltd Full time
Convergint is currently recruiting for a Building Automation Service Supervisor to join our team in Toronto.

As the BAS Service Supervisor, you will be responsible for maximizing customer satisfaction by effectively executing all Convergint commitments on Customer Service Programs (CSPs), time and material work, parts sales and other service duties.

The position typically supervises Service Technicians.

This role is responsible for the effective management of resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base.

The financial impact is measured in the growth and delivery of Service products in the local CTC market.

Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.


Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.


What you'll do with "Our Training and Your Experience."

  • Oversees all elements of service and quoted work orders along with CSP related work, including manpower scheduling, material procurement and/or cost control. Proactively communicates service schedules and related service activities with customer and seek to continuously improve customer satisfaction.
  • Maintains good customer relations, includes prompt response to customer requests and maintaining frequent customer contact. Reviews annual customer satisfaction surveys to measure and track customer satisfaction levels.
  • May provide pricing, quoting, order processing directly with customers for service work. Carefully monitor all financial aspects of the service work performed (costing, invoicing, billing time, revenue, margins, etc.)
  • Works with Operations Coordination Team for effective delivery of customer service including scheduling of field technicians, approval of work order billings, as well as usage and reporting in iCare.
  • Actively participates in Operations to Service turnover meetings.
  • In collaboration with Sales and CSP Coordinator, ensures timely contract renewal process is in place. Cultivates and maintains existing accounts and actively pursue new service and system expansion opportunities with existing service base. Ensures renewals for expiring contracts for accounts without an assigned Account Executive.
  • Effectively communicates service requirements to service team and wider organization as and when required and maintains accurate and up to date records of service work with respect to job status, job changes, material flow and other control records necessary for processing of internal and external reports.
  • Manage technician recommendation reports that identify opportunities to add value to client systems.
  • Supervises colleagues in a manner that maintains morale, skills proficiency and productivity. In conjunction with the HR Department, recruit and hire colleagues as required. Performs limited range of managerial responsibilities including but not limited to mentoring, coaching and developing colleagues; works with OCT in planning, assigning and directing work; performance management; service budget. May oversee subcontractor selection process and performance.
  • Responsible for instilling a safetyconscious culture within the team. Ensure all relevant and required safety training and safety certificates have been obtained (e.g. sitespecific safety orientations/mobilization, CPR, First Aid, OSSA certifications, etc.) May coordinate with other colleagues and/or leaders in order to achieve full safety compliance. Executes all work in accordance with Provincial, local regulations, general best practices.
  • Ensure Technicians have proper tools and equipment and that they are maintained properly. This includes field/hand tools, as well as cell phones, vehicles, etc.'
  • Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
  • Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
  • Keeps up to date and informed on all company policies.
  • Presents a professional image of Convergint at all times in appearance and behaviour.
  • Performs other duties and responsibilities as requested or required.
**Wh

  • Automation Specialist Supervisor

    1 week ago

    Mississauga, Ontario, Canada Carrier Full time

    Date Posted::00Country:CanadaLocation:LOC Burnside Court - Unit 1, Mississauga, ON, L5T 2T5, CanadaCarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by...

  • Build Automation Technician

    1 week ago

    Mississauga, Ontario, Canada Dexterra Group Full time

    This position is primarily responsible for maintaining, servicing, and commissioning computerized automated building controls (HVAC). Under specific task direction, the technicians work on the maintenance or installation of VCI Controls systems at various sites. To work on various sites, you must be able to obtain government security clearance, by way of...

  • Building Automation Technician

    1 month ago

    Mississauga, Ontario, Canada Dexterra Full time

    Job Description WHAT'S THE JOB? This position is primarily responsible for maintaining, servicing and commissioning computerized automated building controls (HVAC). Under specific task direction, the technicians work on the maintenance or installation of VCI Controls systems at various sites. To work on various sites, you must be able to obtain government...

  • Building Automation Technician

    3 weeks ago

    Mississauga, Ontario, Canada Dexterra Full time

    Job Description WHAT'S THE JOB? This position is primarily responsible for maintaining, servicing and commissioning computerized automated building controls (HVAC). Under specific task direction, the technicians work on the maintenance or installation of VCI Controls systems at various sites. To work on various sites, you must be able to obtain government...

  • Building Automation Technician

    1 week ago

    Mississauga, Ontario, Canada Convergint Technologies Ltd Full time

    Convergint is currently recruiting Electromechanical Engineering / Building Automation graduates to join our growing BAS team in our Mississauga location. As a Building Automation Systems Technician, you will be responsible for providing customer and technical support for installed systems that are typically less complex. The technician will also provide...

  • Building Automation Systems

    1 week ago

    Mississauga, Ontario, Canada Voyager Buildings Full time

    Role: Building Automation System Installer (Electrician)Are you a dynamic professional with a passion for Building Automation Systems and helping building owners achieve their environmental goals? We are on the hunt for motivated and experienced individuals to join our growing teamWho we are: Voyager Buildings, a respected Building Automation contracting...

  • Building Automation Technician

    1 week ago

    Mississauga, Ontario, Canada Dexterra On-Demand Full time

    Company DescriptionWHO ARE WE?We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate...

  • Building Automation Service Technician

    1 week ago

    Mississauga, Ontario, Canada Convergint Technologies Ltd Full time

    We are currently recruiting for a service-focused Building Automation Technician to join this growing team in Toronto. Ideally you will be experienced in BAS field-service and already familiar with some of the product-lines we work with. For example, these might include Schneider, Alerton, Tridium, Honeywell.This position is responsible for providing...

  • Building Automation Systems Integrator

    1 week ago

    Mississauga, Ontario, Canada Aircon Mechanical Systems Full time

    Building Automation Systems (BAS) Integrator for Johnson Controls Facility ExplorerTrinity Energy Innovations Inc. specializes in turn-key solutions for a broad-spectrum of heating, ventilation, and air-conditioning (HVAC) systems throughout the Greater Toronto Area (GTA). We have installed and serviced systems for various high-rise buildings, office...

  • Building automation controls specialist

    1 week ago

    Mississauga, Ontario, Canada Cummins Inc. Full time

    Cummins Inc. Manufacturing & Tech Specialist in Mississauga , Ontario Manufacturing & Tech Specialist Manufacturing & Tech Specialist to join our team specializing in our Accelera Business Unit in Mississauga, Canada. Leads the planning, designing, purchasing, and implementation of changes to the manufacturing equipment and systems while leading and...

  • Building Operator

    1 week ago

    Mississauga, Ontario, Canada Crown Property Management Inc. Full time

    Position Summary and Objectives:The Building Operator reports to the Manager, Technical Services and will be involved in the day-to-day operations of the building including general maintenance and maintaining mechanical systems and foster positive relationships with tenants, contractors and sub-contractors.Responsibilities:Deliver Excellent Service to...

  • Site Supervisor

    1 week ago

    Mississauga, Ontario, Canada Alpine Building Maintenance Full time

    Job Title: Site SupervisorStatus: Full time, permanentHours: Monday to Friday, 4:30pm to 12:00amLocation: Mississauga, ONThe Site Supervisor is responsible for overseeing the work activities of cleaners. The Site Supervisor provides field support to our cleaning teams. Support provided includes training, guidance with starting new clients, organize and...

  • Field Service Techncian

    1 week ago

    Mississauga, Ontario, Canada 416 Automation Inc. Full time

    Job descriptionService Technician416 Automation is a leading manufacturer of automated testing equipment and robotic test cells as well as custom electronics and cabling. We have an international reputation for excellence and innovation in the automotive sector.We offer competitive wages, excellent benefits, a clean, fully equipped shop, and a stable...

  • Field Service Techncian

    1 week ago

    Mississauga, Ontario, Canada 416 Automation Inc. Full time

    Job descriptionService Technician416 Automation is a leading manufacturer of automated testing equipment and robotic test cells as well as custom electronics and cabling. We have an international reputation for excellence and innovation in the automotive sector.We offer competitive wages, excellent benefits, a clean, fully equipped shop, and a stable...

  • Full-Time Service Supervisor

    1 week ago

    Mississauga, Ontario, Canada OMERS Oxford Properties Group Full time

    Supervisor, Technical Tenant Services page is loaded Supervisor, Technical Tenant Services Apply locations Mississauga, Canada time type Full time posted on Posted 4 Days Ago job requisition id JR-5637 Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? We are...

  • Building Supervisor, West Africa

    1 week ago

    Mississauga, Ontario, Canada Lycopodium Full time

    Growing International Engineering Leader FIFO 8:2 Roster Long term opportunityReporting to the Construction Manager, the building Supervisor is responsible for the accurate, timely and professional delivery of project deliverables in accordance with the company, client and projects requirements.The tasks you'll perform Manage the project execution and...

  • Associate Automation Specialist

    1 week ago

    Mississauga, Ontario, Canada Carrier Global Corporation Full time

    Country: CanadaLocation: LOC Burnside Court – Unit 1, Mississauga, ON , L5T 2T5, CanadaCarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer,...

  • Supervisor, Technical Tenant Services

    1 week ago

    Mississauga, Ontario, Canada OMERS Oxford Properties Group Full time

    Supervisor, Technical Tenant Services page is loaded Supervisor, Technical Tenant Services Apply locations Mississauga, Canada time type Full time posted on Posted 4 Days Ago job requisition id JR-5637 Why join us?Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we...

  • Repair Engineer

    1 week ago

    Mississauga, Ontario, Canada Colt Automation Ltd. Full time $70,000 - $90,000

    COMPANY OVERVIEW & JOB DESCRIPTION Established in 1965, Colt Automation is recognized as an innovator in the design, development, and manufacturing of Coil Processing & Feed Equipment for: stampers, fabricators, and a variety of manufacturers (automotive, appliance, batteries and many more). A Colt feed line processes sheet metal coils (unwinds, flattens,...

  • Supervisor of Medical Staff Services

    1 week ago

    Mississauga, Ontario, Canada McKesson Full time $65,000 - $108,300

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. We foster a culture where you can grow, make an...