Customer Service Representative

2 weeks ago


Calgary, Alberta, Canada MK Auto Group Full time

GENERAL ACCOUNTABILITIES:


CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group.

The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude toward customers.

The CSR must foster a positive team spirit both within the department as well as between the other departments in support of the overall philosophy of the company and fellow employees.


QUALIFICATIONS:

years experience in Customer Service within the automotive industry.

  • Strong communication skills (reading, writing, speaking, listening).
  • Can work independently without close supervision.
  • Flexible/adaptable to constant change.
  • Excellent keyboarding skills/Finger dexterity.
  • Must have a valid driver's license and reliable transportation.
  • Must be wellgroomed and dress appropriately.
  • Tactful and diplomatic; has the ability to interact with all levels of employees.
  • Highly organized; ability to handle multiple concurrent assignments.
  • Ability to prioritize, organize and plan work under own initiative.
  • Ability to train/teach others.
  • Reasoning/problemsolving skills; analytical and decisionmaking skills.
  • Professional leadership ability.

Functional/Technical Knowledge:

  • Management Software (Mitchell and/or Summit)
  • INTERMEDIATE
  • Microsoft Office Software (Word, Excel, Outlook)
  • INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell)
***
Specialized Training:
  • ICAR a plus
  • WHMIS
  • First Aid

About MK Auto Group:

MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization.

The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta.

The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.



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