Customer Service Representative

1 week ago

Calgary, Alberta, Canada New Brighton Residents Association Full time
SCOPE OF RESPONSIBILITY: The New Brighton Residents Association (NBRA) is seeking an individual to provide excellent customer service, day to day enforcement of the rules and regulations of the NBRA, and assist with all tasks necessary for day-to-day office operation. Shift time will vary throughout the week, during evenings, and weekends. AUTHORITY: The part time Customer Service Representative will report directly to the Lead Customer Service Representative of the NBRA. HOURS OF WORK: Saturday – Sunday 8:45am – 3:00pm or 3:00pm – 9:00pm, as well as occasional weekday/daytime shift and statutory holidays. SPECIFIC DUTIES: Without limiting the generality of the foregoing, the part time Customer Service Representative is responsible for performing the following specific tasks:
  • Provide exceptional customer service and portray a professional manner
  • Effectively respond to customer inquiries, finding the answer when unknown
  • Ensure all people entering the facility or park have membership cards, and conduct card checks throughout the shift
  • Assist residents to complete the appropriate forms in regards to park usage, equipment rentals, membership, etc.
  • Enforce all New Brighton Resident Association rules
  • Assist with facility rental inquiries
  • Assist with the setup and organization of programs and special events
  • Assist with cleaning duties
  • Assist with minimal snow removal around the New Brighton Club, as needed
  • Be an effective public relations person for the NBRA
  • Actively promote program registration and event participation
  • Actively participate in the NBRA Safety Program
  • Assist with Face painting/Host Birthday parties for our Party Packages
  • Other related duties as assigned
QUALIFICATIONS:
  • Excellent people skills
  • General computer knowledge
  • Good communication skills
  • Attention to detail
  • The ability to work with others and take direction
  • The ability to work independently
  • The ability to take initiative
  • Exceptional problem solving skills
  • CPR & First Aid certification is an asset
  • Flexible schedule required
  • Satisfactory criminal background check
ADDITIONAL COMPENSATION:
  • RA rewards recognition program
  • Training and development opportunities
TO APPLY:Interested applicants are asked to submit a resume and cover letter detailing relevant experience to the Customer Service Leader by email: or via fax: Please note that all candidates selected for the interview process will be required to provide a minimum of 3 work related references and a clear background check at the interview.

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