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Field Service Support Technician

3 months ago

Toronto, Ontario, Canada Stefanini Full time

Responsibilities

  • ITSMS Tool Set (Ticket Management Software)
  • Correctly track incidents and calls timely and accurately
  • Respond to computer related service and trouble calls
  • Ability to resolve Windows 10 and MAC OS Operating System Errors
  • Proficient in Microsoft Office 2016/2019/Office365 Suite
  • Proficient in collaboration Tools Teams/Skype/Zoom
  • Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
  • Understanding of Antivirus Protection Software, and VPN Solutions

- (Desktops/Laptops)
  • Hardware and Software Troubleshooting
  • Some hardware support experience required e.g. installing memory/hard drives
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Basic Network troubleshooting skills and knowledge
  • Experienced with Apple Products (MacOS/IpadOS/IOS)
  • Experience with Mobile Device Support (IOS/Android)
  • Move workstations and peripherals, as required
  • Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
  • Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

REQUIREMENTS:

  • 2 Years" experience in an IT-Support Role
-
ITIL certified:

  • Ability to communicate technical information to nontechnical audiences
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills [English]
  • Ability to multitask
  • Team focused

Job Type:
Fixed term contract

Contract length: 12 months

Salary:
$24.00-$25.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Welland, ON: reliably commute or plan to relocate before starting work (required)