![First Truck Centre](https://media.trabajo.org/img/noimg.jpg)
Service Manager
1 week ago
Position:
Service Manager
Position Type:
Full time
Location:
Surrey, BC
Work Schedule:
Monday
- Friday
Position Overview
With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada.
First Truck Centre believes in fostering a better tomorrow through the power of one by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.
We are looking for a TOP Service Manager in the industry who is ready to build a long-term career playing a key role in the management of technicians, repairs and customer service function of our operation.
Compensation Plan
- Competitive base wage
- Annual bonus program
- Employerpaid technical training as required
- Paid Vacation
- Employer RRSP matching and shareholder program
Wellness Support
- Generous boot allowance
- Companypaid extended health coverage that includes medical, dental, and vision
- Basic life insurance, disability, and wellness programs
Primary Job Functions
- Participate in the development of strategic priorities and annual budget for the Service Department
- Maintain awareness of current and projected market conditions
- Develop and implement appropriate strategies and programs necessary to attain the dealership's service objectives
- Overall Service Department proactive financial management
- Direct involvement to meet or exceed all budgetary guidelines set for the
Service Department:
This includes Productivity, Efficiency, Revenue, Gross Profit Margins, and Expense Controls. Regularly monitor actual performance to plan and ascertain reasons for variances.
- Marketing, growth, and development.
- Customer visits and marketing of the Service Department
- Develop and maintain a base of loyal customers
- Manage Customer Maintenance Contracts
- Actively bid on new tenders available
- Obtain authorization and review repair orders
- Direct involvement in resolving customer complaints and customer relations
- Direct involvement to improve and to develop new and better policies, processes, and procedures
- Recruiting and hiring of service personnel
- Deal with and resolve any personnel issues
- Conduct frequent team huddles to ensure strong communication within department
- Complete annual reviews of employees and develop action plans for required improvement
- Coach and supervise all Service Department personnel in the performance of their duties
- Monitor techs productivity and efficiency
- Maintain technician file for apprenticeship documentation and other payroll matters
- Manage all payroll documentation
- Stay up to date with all technological advances in product and tooling
- Direct involvement in the purchasing and maintenance of all shop tools and equipment
- Contact vendor representatives for assistance when the need arises
- Comply with the Health and Safety Program Assignment of Responsibility duties as listed for 'Manager'
- Act as a liaison between all departments
Qualifications
- 5+ years experience working in a service department
- A strong commitment to developing the Service Team and fostering a positive work culture.
- Journeyman Heavy Duty Mechanic ticket an asset
- Strong problem solving and decisionmaking skills to determine appropriate actions
- Exceptional analytical, problem solving, and management skills
- Strong verbal and written communication skills
- Represent First Truck Centre in a professional manner using our core values to assist with making decisions and conducting business
- Maintain 5S standards and cleanliness in workspace
- Participate and encourage a culture of continuous improvement
For more information about everything First Truck, please visit us at
We are an equal opportunity employer.
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