Customer Service Adviser

1 week ago


St Catharines, Ontario, Canada Glen-Merritt Collision Ltd Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 2 years to less than 3 years
- or equivalent experience

Tasks:

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Perform general office duties
  • Receive payments
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Handeye coordination
  • Physically demanding
  • Repetitive tasks
  • Tight deadlines
  • Work under pressure

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative

Screening questions:

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 42.5 hours per week


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