Manager, Monitoring and Testing

3 weeks ago

Vancouver, British Columbia, Canada EightSix Network Inc Full time
Maximizer is currently seeking an innovative, strategic, and collaborative Manager of Professional Services.

This role embodies player-coach leadership by directly contributing as well as working close with the VP of Technology Operations & CIO, to help lead a team of Service Delivery and Customization Services Engineers.

It requires engagement with multiple internal stakeholders across, Sales, Customer Account Management, IT, Engineering, Product Management and Product Marketing. Effectively lead solution design by supporting your team in identifying, designing, and managing the business solution.
Support your team in requirements gathering, configuration, customization, reporting, testing, and user training.
Coaching and mentoring team and ensuring quality assurance through adherence to best practices.
Develop and deliver data-driven consulting recommendations based on industry and segment-best practices.
Identify new Professional Services opportunities with existing customers. Serve as a post-sales solutions engineer with the ability to explain value-added features and services, and close deals.

Coordinate with internal and external stakeholders to ensure projects remain within scope, schedule, and defined budgets and, when necessary, adapt to ensure that the project team adheres to project requirements.

Lead and mentor a team of Professional Services engineers, to deliver Projects on time on budget and within scope.

Weekly monitoring and reporting ring of team utilization rates, as compared to target.
Utilize Software Development experience to implement customer requirements through a combination of custom code implementation and configuration.
Develop your expertise of the Maximizer CRM product offering.

Keep up to date with new technologies, specifically those around General Web Development, APIs (JSON and RESTful), Mobile Web Development, Responsive UI/UX and real-time data validation.

Own the successful execution and communication of multiple concurrent Maximizer implementation projects for our customers.
Work independently, and alongside your colleagues to achieve customer objectives and meet project delivery timelines.
Organize, control, and manage project meetings to gather customer requirements and translate these into valuable solutions.
Provide weekly status updates to the Maximizer senior team on key projects.
4-year degree or 2-year technical diploma in Computer Science, Software Engineering, or Information Technology.
~2+ years of experience leading SaaS consulting/professional services/implementation management.
~ Microsoft SQL Database and Server experience
~ Strong working knowledge of integration paths to Open-Source Platforms (WordPress, MySQL and PHP).
~ An understanding of how to attribute business value and outcomes to specific project deliverables.
~ Technical program, or project management including account, stakeholder and resource management accountability.
~ Experience with CRM technology would be a definite asset.
~ Direct experience with project management fundamentals; current or in-process PMP or other equivalent certification would be an asset, though not required.
~ Excellent communication and interpersonal skills, including experience successfully delivering presentations and managing meetings.
~ Ability to handle various projects simultaneously; adapts quickly and easily while managing competing priorities.
~ Outstanding customer-facing skills with a history of building strong relationships with customers and colleagues.
~ Team building events, happy hours, and off-sites

Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today's sophisticated customer relationship management (CRM) systems.

Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.

Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; If you're interested in a career with Maximizer CRM and are committed to striving for excellence, please submit your resume and cover letter.

We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status.

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