Floor Supervisor

1 week ago

Halton Hills, Ontario, Canada The North Face Full time
En tant que superviseur, vous dirigerez, développerez et motiverez une équipe d'associés de marque, garantissant une expérience client cohérente, la meilleure de sa catégorie, qui s'aligne sur l'objectif et les valeurs de notre marque. Vous vous associerez au directeur du magasin et au directeur adjoint du magasin pour maximiser la rentabilité en vous assurant que l'engagement des clients, le merchandising, les opérations et la connexion communautaire sont tous cohérents et conformes aux normes de l'entreprise. Vous assumerez un rôle actif dans votre propre développement interfonctionnel grâce aux rotations trimestrielles DOR de la marque et au programme de formation au leadership basé sur des modules.

The North Face, une compagnie de la VF
Chez The North Face, nous osons mener le monde vers l'avant grâce à l'exploration. Nous sommes nés pour Explorer. Nous sommes nés pour Disrupt. Nous sommes nés pour Lead.

The North Face est la première société d'exploration au monde. Fondé dans la contre-culture de Berkeley, CA en 1966, nous avons un long et riche héritage de permettre l'exploration, aimer et protéger les lieux sauvages, et la création de produits emblématiques et techniquement avancés.

Nous croyons que l'exploration est un état d'esprit - à la fois sur la montagne et en dehors de la montagne - et il infuse tout ce que nous faisons. En tant que communauté d'explorateurs, nous restons curieux de nouvelles idées, de nouveaux lieux et de nouvelles personnes. En vous joignant à The North Face, vous aiderez à fournir le meilleur équipement pour nos athlètes et l'explorateur moderne. Vous aurez également l'occasion, les outils et l'environnement d'explorer plus profondément le monde qui vous entoure et d'établir des liens significatifs et durables.

Comment vous allez faire une différence
- Encadrer et développer le personnel pour dépasser les objectifs de productivité individuels et de magasin.
- Engagez les clients dans la conversation autour des produits, des activités et des événements communautaires locaux de The North Face.
- Superviser la couverture et les activités du sol, y compris l'ouverture et la fermeture des magasins comme prévu.
- En partenariat avec le directeur du magasin, fournir une formation et un développement continu du personnel du magasin dans l'engagement des clients et tous les programmes, politiques et procédures de l'entreprise.
- Aider le directeur du magasin à atteindre tous les objectifs financiers et opérationnels, y compris le contrôle des dépenses, la prévention des pertes, les audits de magasin et les rapports hebdomadaires.
- S'associer au directeur du magasin pour la mise en œuvre des directives de marchandisage visuel et maintenir des normes conformes aux stratégies de marque de l'entreprise; s'assure que la marchandise sur le plancher de vente est réapprovisionnée de manière appropriée.
- Associez-vous au directeur du magasin pour assurer la conformité et le respect des politiques et procédures, des normes et des pratiques, ainsi que des directives de l'entreprise.
- Modélisez un comportement qui respecte les antécédents, l'expérience et les différences culturelles des autres, tout en maintenant l'intégrité et les valeurs de VF Corporation et de la marque.
- Promouvoir un environnement qui encourage la participation, la créativité et l'apprentissage en partageant les meilleures pratiques et en s'appuyant sur les idées des autres.

Ce que vous apportez
Obligatoire
- Plus de 1 an d'expérience en gestion de magasins dans un environnement de vente au détail au rythme rapide et très attrayant
- Capacité éprouvée à atteindre et à dépasser les résultats de vente.
- Capacité de travailler selon un horaire flexible pour répondre aux besoins de l'entreprise; nécessitera des week-ends, des soirées et des jours fériés.
- Excellentes compétences en communication, tant verbale qu'écrite
- Possibilité de hiérarchiser les tâches dans un environnement de magasin au rythme rapide.
- Capacité éprouvée à atteindre les objectifs de l'entreprise en envoyant des résultats grâce à l'équipe du magasin
- Volonté et désir d'apprendre et de partager des connaissances sur les produits, la communauté locale, les expériences et les activités pertinentes pour la clientèle du magasin.
- Capacité et désir d'offrir une expérience client très engageante grâce au service individuel, à la conversation et à l'établissement de relations.
- Excellente capacité de prise de décision dans un environnement trépidant
- Détails orientés.
- Compétences informatiques, y compris le traitement de texte, les

feuilles de calcul et les logiciels

Préféré
- Expérience dans un environnement de vente au détail spécialisé, l'industrie des vêtements de plein air ou expérience avec la vente d'équipement de plein air préfé

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