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Catering Sales Manager

3 months ago

Toronto, Ontario, Canada Chelsea Hotel Full time
Job Summary

This position will be responsible for introducing Chelsea Hotel, Toronto and LHG brand to all market segments and the surrounding communities.

They are accountable for the achievement or overachievement of catering food and beverage revenue goals, solicitation activity, lead development, market research, create & deploy marketing initiatives related to the social market, market intelligence and negotiation of catering and event business while achieving customer service goals

  • Requirement
-
_Principal Responsibilities_

  • Act as Take The Lead Champion.
Determine and actively solicit prospective customers from new & existing markets across all market segments
Generate and present proposals and contracts to customers, tailored to their requirements.
Negotiates catering & event bookings within established parameters.
Work with hotel marketing team to promote hotel on social media websites.
Entertains potential and existing clients.
Assist clients in mapping out event programs to maximize hotel revenue and resources to exceed guest expectations.
Works closely with all operating departments to exceed guest expectations by providing clear, timely and effective information.
Up-selling food and beverage menus to maximize revenues within set guidelines.
Performs other tasks and projects as assigned by Management.
Complies with hotel policies and procedures.

_Key Result Areas_
**_
- **
_Business_

_ _

  • Develop and actively solicit new business prospecting lists and prioritized customer accounts.
Attends and participates in related industry meetings, events and trade shows

  • Achieve monthly quotas linking sales activities, revenue generation and new business leads.
Develop and maintain annual, quarterly & monthly action plan for social catering market.

-
_Customer Satisfaction_

_ _

  • Be available for clients during evening & weekends as needed to secure business and assist during events.
Perform comprehensive site inspections to "Create the Vision" of the event.

-
_Process Improvement/ Productivity_

_ _

  • Develop and continuously update action plans for review each month with Director of Catering.
Independently responsible for achievement of new business generation and revenue objectives outlined in action plans and sales activities.

_Academic and Working Qualifications_

_Working Experience_

_ _
Minimum of 2-3 years experience in event design and/or event sales.
-
_Knowledge_

_ _
Previous catering experience at a hotel or event venue an asset.

  • Experience with Delphi and Microsoft Word/Excel is beneficial.
-
_Education_

_ _
Bachelor's degree and/or Hotel Management degree
_._

_Soft Skills_

_ _
Sell creative and innovative ideas to customer.

  • Excellent communication skills.
  • Outstanding customer service skills.
  • Flexible hours based on upcoming events and groups to include weekends & evenings.
-
_Language_

_ _
Ability to communicate effectively (written & verbal) in English
-
_Physical Requirements_

_ _
Ability to sit for extended periods

  • Ability to work on a computer for extended periods
  • Terms of employment
Full time