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Director of Business Systems
3 months ago
Our client is a global leader in professional services and is looking for a Director of Business Systems – Client Service Delivery. This individual will oversee the systems used in Canada to support business services provided to clients in Audit, Tax, Enterprise, and Advisory. These systems are custom proprietary technology.
Responsibilities:
- Lead the development and execution of the roadmap for Canadian business systems integrating global, regional, and local directions, working closely with business system owners and other stakeholders.
- Oversee the growth and evolution of business systems, working with functional owners, vendors, and regional and global application leads.
- Represent the Canadian firm in the planning and development of global and regional business systems. Maintain active relationships with platform leaders.
- Ensure appropriate IT support is provided for all business systems, lead troubleshooting, and handle escalations. Know all the players (Global, Regional, Local and Vendor)
- Work with business system owners and ITS service teams to ensure business systems are operating efficiently and reliably, and platforms are current and secure.
- Assist business system owners and sponsors in the development of business cases for new systems and major changes to existing ones.
- Act as Customer Relationship Manager to our business system owners, managing an ongoing portfolio of work related to business system changes.
- Ensure business systems meet security compliance requirements and data management standards.
- Participate in the negotiation of vendor contracts and Canadian adoption of global contracts for business systems.
- Manage spend for business systems development, operation, support, and licensing, and provide annual budget requirements.
Requirements:
- 10+ years' experience in IT management, overseeing major business systems configuration, implementation, operation, and support.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Experience in interacting with senior leadership and delegates in a relationship management role.
- Demonstrated ability to develop and implement strategic plans and achieve organizational goals through leadership capabilities that include leading people, change management, strategic partnerships, and business acumen.
- Outstanding leadership skills with experience fostering a collaborative team approach to decision-making and the ability to influence, promote innovation and engage stakeholders.
- Advanced understanding of project management methodology
- Superior relationship, leadership, organizational and communication skills.
