Realty General Operations Support

2 weeks ago


Burnaby, British Columbia, Canada Acera Full time

Location and Status

  • Fulltime
  • Burnaby, BC

The Company


CapriCMW is a uniquely independent, employee-owned insurance and risk management company, recognized as one of Canada's top commercial insurance brokers.

With decades of experience and specialized knowledge in local sectors, CapriCMW has served as trusted advisors to businesses and individuals since 1975.

We provide general insurance services for commercial property, liability, professional and executive liability, construction and contract surety bonding, and auto.

Our clients are B.C. based and often with international operations.

We Are Growing
CapriCMW has recently merged with Rogers Insurance and will be known as Acera Insurance.

The merger combines the strength and stability of two award-winning independent and employee-controlled companies, consolidating a wide range of professional expertise and decades of experience in insurance, risk management and group benefits.

With 1,000 employees located in over 50 offices across Alberta, BC, Ontario and the Yukon, along with $1 billion in gross written premium, we're positioned to be a leading national insurance brokerage with deep roots in the local communities which we continue to serve.


Job Summary


The Realty General Operations Support role is the primary contact for all operation and training tasks related to realty business and the liaison between Sales, Servicing, Broking and Underwriting functions.

This role is responsible for overseeing all Realty needs and the implementation of changes, new initiatives, and corrective measures with the support of key stakeholders from different departments including Sales and Underwriting.


Essential Job Functions:

Primary duties include, but are not limited to:

  • Legislation & Compliance
  • Staying informed on provincial legislation and guidelines and implementing changes as required (updating workflows, creating/updating documents and correspondence, communicating and training staff)
  • Encompass all Realty business written throughout the organization and not just within Real Estate department
  • Coordinate with Commercial Operations team as needed
  • Compliance auditing on all Real Estate business
  • Epic workflows & training
  • First line of support for staff on issues, questions etc., including support for Commercial Client staff on Real Estate workflows
  • Facilitating any transferred business in Realty department (Epic coding, reporting)
  • Audit support
  • Production/Transactions (producer commissions, transferred business etc.)
  • Working with Underwriting team on file audits to implement updates to workflows or additional training if needed
  • Oversight and support of the account renewal process
  • New staff onboarding & training for Sales & Service staff


Documents
  • Working with the Operations team on any document updates required (Sales collateral, Epic documents.)
  • Liaison between Sales/Service and Underwriting
  • Working with Commercial teams across Acera to ensure workflows are being followed and optimized
  • Updating Epic coding/configuration as needed


Employee Intranet
  • Managing database with all documents, sales and risk management bulletins
  • Project work including but not limited to:


Existing system integrations
  • updating workflows, training staff, and assisting with Acera-wide Realty integration (any changes in workflows, processes etc.)
  • New system implementations workflow development, handoffs between business units, data integrity, training

Qualifications and Soft Skill Requirements:

  • Selfstarter, problem solver, change champion, exceptional communicator, good with people
  • Some organizational knowledge and willingness to learn various roles and functions within the Realty team
  • In the office on regular basis as a resource to staff

Why Join our Team?
As a valued member of the CapriCMW's family, you will be awarded a competitive annual salary, evaluated on your education, skills, and experience, including:

  • Generous incentives and bonus programs
  • Employee ownership opportunities
  • Life, disability, health, and dental insurance coverage
  • Group RRSP program
  • Employermatched pension plan
  • Discounts on CapriCMW's services and products
  • Employee Assistance Program
  • Wellness and Lifestyle Spending Accounts
  • Career development through leadership training and learning resources
  • Be a part of an awardwinning network of 500+ professionals in 17 offices across BC, Yukon, and Ontario
  • And many more
CapriCMW offers a fun, collaborative work environment with lots of opportunity for long-term professional and personal growth.

As an independent, employee-owned company, we are proud to be named one of the Best Workplaces in Canada by Great Place to Work.



  • Burnaby, British Columbia, Canada ORCA REALTY Full time

    ORCA REALTY is seeking a detail-oriented and highly organized Licensed Property Manager to join our team. As a leading real estate company, we specialize in the management of residential properties throughout the region.In this role, you will be responsible for overseeing day-to-day property operations, ensuring tenant satisfaction, and maximizing property...


  • Burnaby, British Columbia, Canada Incredible Restorations Full time

    Are you looking for a change in your day-to-day and ready to become our next office superstar?We are a fun and up-beat mix of individuals that just "work" and are looking for a new addition to our "Incredible" familyIncredible Restorations has been an industry leader for over 30 years and are dedicated to providing exceptional customer service and the...


  • Burnaby, British Columbia, Canada Five Star Building Services Full time

    Job Title: General Manager (GM)/ Chief Operating Officer (COO)Position Summary:Reporting directly to the President/ CEO, the General Manager (GM)/ Chief Operating Officer(COO) is responsible for overseeing the execution of strategic and tactical business plans forFive Star. S/he is the hands-on implementer of the owner's vision and knows when and how to act...

  • Payout Concierge-

    2 weeks ago


    Burnaby, British Columbia, Canada eXp Canada Full time

    Who is eXp?Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to...


  • Burnaby, British Columbia, Canada T2 Systems Full time

    T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered...


  • Burnaby, British Columbia, Canada TEKsystems Full time

    Overview About TEKsystems and TEKsystems Global Services We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North...


  • Burnaby, British Columbia, Canada Xpera Risk Mitigation and Investigation LP Full time

    Company:Xpera Risk Mitigation and Investigation LPAdministrator, Operations Support - Permanent, Part Time (Burnaby, British Columbia)At Xpera Risk Mitigation and Investigation, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We value diversity and are committed to creating an...


  • Burnaby, British Columbia, Canada Securiguard Full time

    When you have a multi-billion-dollar project at risk, or a valuable asset you need to protect, security comes down to one simple question: who are you going to trust with your keys?And for almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of property, and in many cases,...


  • Burnaby, British Columbia, Canada LifeLabs Full time

    Improve lives. Love your job. Grow your career. At LifeLabs, we are dedicated to our mission of contributing to a healthier Canada. As the largest community diagnostics laboratory in Canada, we operate over 350 collection centres, 16 laboratories, and serve more than 20 million patients annually. We believe in leveraging technology to build a healthier...

  • General Practitioner

    2 weeks ago


    Burnaby, British Columbia, Canada FIRSTCLASS SUPPORT SERVICES LTD Full time

    Education: Degree in medicine, dentistry, veterinary medicine or optometry Experience: 5 years or moreWork setting: Private practice Public or community health centreScreening questions: Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of...


  • Burnaby, British Columbia, Canada Lifelabs Full time

    Improve lives. Love your job. Grow your career.At LifeLabs, we are focused on our vision of building a healthier Canada We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.We believe we can build a healthier Canada through the power of technology. As a...

  • General Manager

    4 weeks ago


    Burnaby, British Columbia, Canada Cineplex Full time

    Work location:Brentwood TRRCity:BurnabyWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your...

  • General Labour

    2 weeks ago


    Burnaby, British Columbia, Canada True North Labour Inc. Full time

    General Labourers work in construction, manufacturing or other physically demanding jobs such as cleaning and landscaping. General labourers may be asked to complete a wide range of tasks. Below are some of the examples but not limited to it:Responsibilities and DutiesMopping and general housekeepingOperating a pallet jack Manual handling of material and...


  • Burnaby, British Columbia, Canada Simon Fraser University Full time

    Union/Affiliation:Administrative and Professional Staff (APSA) Pay range:$83,488 to $99,600 annually SFU Department Descr:Biological Sciences Position Grade:10- # of openings:1 Biweekly Hours:72Who We AreAbout the RoleThe Laboratory Operations Manager is responsible for managing and overseeing the operations of all teaching and research laboratories,...

  • General Labour

    2 weeks ago


    Burnaby, British Columbia, Canada True North Labour Inc. Full time

    General Labourers work in construction, manufacturing or other physically demanding jobs such as cleaning and landscaping. General labourers may be asked to complete a wide range of tasks. Below are some of the examples but not limited to it:Responsibilities and DutiesMopping and general housekeepingOperating a pallet jack Manual handling of material and...

  • RMT Clinic Supervisor

    2 weeks ago


    Burnaby, British Columbia, Canada Campus Support Full time $40

    We are happy to say that we are looking for an experienced Registered Massage Therapist to join our clinical team at VACC, Burnaby Position: Registered Massage Therapist Clinic Supervisor Job Status: On-going Part time Location: Burnaby, BC Expected Start Date: April, 2024 Reports to: Campus Director Salary: $40/hour WHAT WILL YOU DO? The purpose of...


  • Burnaby, British Columbia, Canada Metro Vancouver Full time

    Housing Operations AssistantPosition Status: Full-Time RegularDepartment: Regional Planning & Housing ServicesEmployee Group: GVRDEULocation: Housing NW AreaSalary Range/ Wage Rate: $2,636.00 bi-weekly plus 6.25% deferred compensation Our Regional Planning & Housing Services Department is seeking a Housing Operations Assistant who will work with the NW Area...


  • Burnaby, British Columbia, Canada Securiguard Services Ltd. Full time

    At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment and for almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of...


  • Burnaby, British Columbia, Canada Sutton Group Metroland Realty Full time

    Education: Bachelor's degree Experience: 3 years to less than 5 yearsTasks: Allocate material, human and financial resources to implement organizational policies and programs Establish objectives for the organization and formulate or approve policies and programs Represent the organization, or delegate representatives to act on behalf of the organization, in...


  • Burnaby, British Columbia, Canada BC Liquor Stores Full time

    About the BCLDB: The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores. The LDB is committed to...