Marketing Customer Service Rep

1 week ago

Toronto, Ontario, Canada Epsilon Full time

Job Description

While this position is currently remote (Mon-Fri 9am to 5pm), we anticipate a partial return to the office in the near future. Candidates must be open to adapting to this change, balancing between remote work and in-person tasks at our Toronto office.

IMPORTANT : This position requires a bilingual candidate, with French as their first language and English as their second. High proficiency in both languages, both written and spoken, is a requirement for this role.

General Summary:

Represents Epsilon Marketing Services in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.

Essential Duties & Responsibilities:

Consistently meet or exceed sales goals by selling Epsilon Products to Clients in assigned market area Provides proactive consultative services to assigned customer base to ensure loyalty and retention Review product results and recommend needed enhancements to maximize programs Identifies need for additional products and services and communicates as appropriate Recommends and develops direct mail promotions that address dealership concerns on a timely basis Manage territory activity to optimize support of assigned key customers Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction Maintain and grows relationships with local OEM field representatives within the given territory Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients Solve existing issues and determine solutions to prevent further concerns Maintain timely, detailed and accurate records in of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director. Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement. Perform other relatd duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. Responds to regional and corporate requests for information and follow up to support communication.

Qualifications:

1 – 2 Years of Customer Service experience

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