Care Supervisor

2 weeks ago


Halifax, Nova Scotia, Canada CBI Health Full time

Care Supervisor - Halifax (Temporary for 6 Months):

PRIMARY DUTIES

As a Care Supervisor, you will:

  • Respond to patient referrals within timelines (internal and external)
  • Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
  • Document all required information, including any information pertinent to the client status and care planning
  • Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
  • Ensure that care plans meet individual patient's needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
  • Reassess patients at interim visits to ensure the service plan continues to be appropriate
  • Be responsible for investigation, resolution and reporting of all customer related complaints
  • Promote service delivery excellence through effective onboarding, mentoring, coaching and performance managing of field staff, including performance reviews
  • Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
  • Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
  • Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
  • Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
  • Ensure accurate and timely completion of appropriate documentation, including client charting
  • Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
  • Ensure a timely and comprehensive response to Incident Reporting (IR)
  • Ensure policies and procedures are enforced and reflect best practices.

QUALIFICATIONS
To take on the role of Care Supervisor, you must:

  • Possess a current registration with Nova Scotia College of Nurses (NSCN) as a Registered Nurse or Licensed Practical Nurse
  • Have 2 years of supervisory experience and/or experience in the home health service delivery
  • Be able to effectively establish and build rapport with clients and Care Staff
  • Possess a valid Nova Scotia driver's license with access to a reliable vehicle
  • Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
  • Be selfmotivated with an ability to work both independently and as an effective member of a team

Join us at CBI Health - Because Your Care Matters

  • In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._

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