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Product Application Specialist
2 weeks ago
Office (s)
Toronto, ON, Toronto, ON, Vernon, BC
Date Published
Friday, March 1, 2024
Country
Canada
Job ID
23771
Function
Global Support
Recruiter
Bun, Mouyheang
- Description & Requirements
Product Application Specialist | Bistrack
What you will be doing:
- Manage root cause analysis of errors occurring in our customers' business environments.
- Be support's face on all issues related to support of BisTrack in large enterpriseclass customer environments. Liaise with Professional Services & Development teams.
- Present cases/justifications/replications to Development.
- Organize meetings and pull necessary resources into investigations as required. Run point on all crossteam initiatives and investigations.
- Offer mentorship and oversight to junior staff.
- Track metrics and ensure quality response times and timetoresolve times.
- Travel requirements are limited but the individual must have a valid passport and be able to travel between Canada and the United States.
What you will likely bring:
- 3+ years applicable experience and demonstrated success/knowledge.
- Industry knowledge/experience.
- Experience supporting large, enterpriseclass customers.
- Exceptional organizational skills in terms of keeping track of many simultaneous cases/investigations.
- Experience and working knowledge of inventory management, purchasing management, and the fundamentals of finance and accounting (including AP & AR).
- Be detailoriented and have a passion for business and technology.
- Ability to multitask and work well under pressure.
Excellent communication skills
- English verbal and written.
- Leadership and mentorship skills.
- An ability to communicate well and an ability to present.
- Good work ethic and ability to work alone or in a group setting.
What could set you apart:
- Knowledge of financial, manufacturing, retail or distribution business processes.
The Global Support Team
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We'd love to have you join us.
About Epicor
At Epicor we know that success comes from working together.
Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success.
And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in.
- but your experience doesn't match every qualification of the job description, that's okay
We are an equal-opportunity employer.
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