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Install and Service Technician

3 months ago

Mississauga, Ontario, Canada MARVIN WINDOWS INC Full time
Marvin is a premier manufacturer of made-to-order wood, wood-clad, and fiberglass windows and doors.

Offering unparalleled value with craftsman-quality construction, energy-efficient technology, and the industry's most extensive selection of shapes, styles, sizes, and options.
At Marvin, we imagine and create better ways of living.

We also believe in exceptional employee experience, and rewarding our team members for their valuable contributions has always been a priority at Marvin.

If you've been looking to join a stable and friendly company with competitive compensation package and comprehensive range of benefits and much more, then keep readingWe are currently looking for professional and experienced Install and Service Technicians who want to grow and thrive in our company.

The primary responsibility for the job is to provide a top-notch service for all Marvin brands in a safe, timely, and professional manner.

This position will ensure high standards of workmanship and adhere to established safe working procedures.

To be successful in the role, the individual must have a proven track record of exceptional customer-centric attitude, self-driven, reliable, dependable and have the desire to model the behaviors outlined in the "Five Marvin Values.

"

Together, we can help people live better through beautiful design and exceptional quality.
Because the spirit of possibility is in all of us.
What's in it for YOU

  • Family oriented work environment
  • Opportunity to grow within the company and work with fun and dynamic people
  • Matched RRSP contribution
  • Comprehensive health benefits
  • Life insurance / LTD coverage; and more

What you will be doing:

  • Perform work aimed in the resolution of installation issues, product issues, and other service requests
  • Visit customers on a regular basis to establish good working relationships.
  • Repair product to meet or exceed factory requirements and standards.
  • Carefully communicate service issue and fix to homeowner, contractor, or dealer when appropriate.
  • Demonstrated problem solving, conflict management and negotiation skills when working with difficult customers and/or highprofile cases.
  • Communicate in a positive professional manner with all customers; internal and external.
  • Demonstrated ability to take the lead on multiman jobs created and scheduled in own service territory
  • Manually load and unload materials from warehouse to and from job site, occasionally using lifting devices
  • Review work orders before travel to jobsite to ensure materials are available.
  • Verify and manage parts and tools needed for service work.
  • Order materials as required
  • Ensure closing of service cases are done accurately and in a timely manner
  • Complete jobsite reports in timely manner with all the required information including attachments
  • Provide feedback on reoccurring issues and provide details to the team for quality updates.
  • Perform necessary inspections and daily maintenance and safety checks on all equipment and tools
  • Use hand and power tools and equipment to perform service
  • Ensure jobsites are safe and proper PPE is used when necessary.
  • Maintain a clean working area free from dirt and debris between tasks and at end of day
  • Perform various forms of labour to assist in other projects on occasion
  • Ensure compliance with health and safety, and other statutory requirements

You're a good fit if you have:

years Construction background

  • Product and installation knowledge
  • Knowledgeable in window and door ratings and performance standards.
  • Proficient in using the Salesforce scheduling software to schedule and complete service jobs in an efficient and timely manner.
  • Customer service/sales experience including excellent organization and communication skills
  • Ability to meet physical requirements of the position including lifting up to 75 pounds and climbing ladders and scaffolding
  • Articulates well in verbal and written communication.
  • Knowledge of construction equipment safety
  • A positive" can do" attitude, with the ability to think outside the box to resolve service issues
  • Ability to respond quickly in a dynamic and changing environment
  • Valid G license and clean abstract

Work Conditions

  • Exposure to hazards associated with the industry/trade
  • Extended periods of standing, and other physically demanding conditions
  • Hazards associated with conducting work outdoors
  • Occasional travel
  • Operation and use of necessary tools, machinery, or equipment
  • Regular exposure to conditions including heat, humidity, and dust
  • Repetitive work
  • Use of required personal protective equipment