Deployment Management Senior Manager

2 weeks ago

Mississauga, Ontario, Canada Walmart Canada Corp Full time

The Senior Manager, Customer Loyalty & Performance's main objectives will be delivering the insights and analytics for our customer engagement program, define the customer segments, analyze and project the customer health metrics required to build personalization and deliver relevant customer solutions, brands, products and services.

The role will also be expected to define our engagement program learning agenda to enable us to deliver both our business and experience metrics to define success for our short- and long-term strategy.

This role will be responsible for insights, analytics, modelling and reporting for immediate and long-term business objectives specifically in Customer Loyalty and Digital Connectivity.

Optimize CRM strategy through propensity models and other advanced analytical models to provide insights on opportunity to drive acquisition, retention, frequency, build basket, to impact revenue growth.

This role will work with key functional leaders, third party analytics agencies, and digital agencies to cement Walmart media principles and drive continuous evolution of tools, models, and reports to stay current and keep pace with ongoing change.

As the volume and diversity of services offered to our customers grow, so do our customer data sources, necessitating innovative ways to look at data we gather now and in future.

A keen interest in influencing business performance through data enablement is a must.

Develop roadmap and lead an integrated short (in year) and long term (3 year) performance plan for our Engagement program, define WM's Loyalty approach to drive advocacy and stickiness across our omni business.

Support the evolution of our customer ID acquisition, delivery pass expansion and integration, enhancements of our customer health metrics as well as the partnership program insights and analytics.

Lead business case development for suite of reporting tools, define business impact and project success, while also providing ad hoc analyses on integrated data sets to evaluate short term and long-term return and risks of different strategic options, and drive prioritization.

Solve data and analytical problems using a breadth of Data Sciences and Modeling tools including problem framing, data preparation, model building, model deployment and output consumption e.g.

Python.

This role will be expected to build talent, grow associate engagement and support building the culture of customer insights and analytics and customer office.

minimum level of work experience required 7-10
minimum level of supervisory/management experience - 5-7 years
Highly organized, able to prioritize multiple projects effectively
Professional individual having experience in supervisory role with people management skills and taking
High proficiency with SQL, Python and other BI (Business Intelligence) tools .
Advanced knowledge of Microsoft Office application (Outlook, Word, Excel, PowerPoint, Access etc.)
Big Data Experience is a plus
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Please login to your Workday account and use the Find Jobs report to apply for this job.

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