Operations Manager

1 week ago


Winnipeg, Manitoba, Canada KPI Connect Ltd. Full time

Manager - Operations


As part of our client-facing team, the Manager - Operations reports to the Director of Client Services in our Winnipeg MB contact center.


The Manager - Operations is responsible for managing the day to day activities of a group of Customer Service Representatives by providing motivation and direction to the team, monitoring client program results versus objectives and assisting in the development and coaching of Supervisors and Agents.


The Manager - Operations works with the Director of Client Services to ensure adequate resources are available to meet the client objectives.

The Manager fosters a positive team environment and continuously finds ways to improve internal processes.

Key Responsibilities:

  • Monitor productivity performance (Key Performance Indicators) compared to targets.
  • Implement and monitor change initiatives to improve efficiencies.
  • Provide regular and consistent followup on performance expectations, results and changing program requirements with clients and internal leadership.
  • Provide leadership, coaching and development to a diverse team of employees, including Supervisors and frontline employees, in a highly technical outsourced call center environment.

Proven Competencies:

  • Relationship management
  • Planning and organizing
  • Negotiation and influencing
  • Communication, both oral and written and listening skills
  • Strong analytical and technical skills
  • Initiative
  • Leadership ability
  • Attention to detail
A minimum of 2 years management experience in a call centre environment is required.

Hours: 9:00am-5:00pm ( With flexibility)

Wages:
To be discussed

Thank you to all who apply. Only those selected for an interview will be contacted.

Salary:
From $32,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Call center: 2 years (preferred)

Work Location:
One location
  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Indigo Park Canada Inc Full time

    In conjunction with The James A. Richardson International Airport, Indigo Park Canada Inc. is currently looking for an Operations Manager. This position will be responsible for all parking and non parking contracts between the airport and Indigo Park.As the Airport Operations Manager, you'll be on the front lines, solving operational and logístical issues...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada TRUCK FREIGHT INTERNATIONAL LTD Full time

    Are you an experienced and driven professional with a background in trucking operations, maintenance, and sales? Do you have a passion for optimizing processes, managing teams, and exceeding customer expectations? If so, we have an exciting opportunity for you to join our team as a Trucking Operations Manager.Responsibilities: Oversee and manage all aspects...

  • Manager, Operations

    1 week ago


    Winnipeg, Manitoba, Canada Paladin Airport Security Services Full time

    Manager, OperationsWe are hiring a Manager, Operations based out of the Winnipeg Airport.Why Paladin? Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. You receive top industry wagesYou have the opportunity to advance and grow your career You receive...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada TRUCK FREIGHT INTERNATIONAL LTD Full time

    Are you an experienced and driven professional with a background in trucking operations, maintenance, and sales? Do you have a passion for optimizing processes, managing teams, and exceeding customer expectations? If so, we have an exciting opportunity for you to join our team as a Trucking Operations Manager. Responsibilities: Oversee and manage all aspects...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada University of Manitoba Full time

    The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Metro Supply Chain Full time

    JOIN OUR TEAMMetro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million...


  • Winnipeg, Manitoba, Canada Fort Garry Industries Full time

    Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.With over 100 years of service under our belt, Fort Garry Industries is always expanding and...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada PINNACLE STAFFING SOLUTIONS Full time

    JOB TITLE: Operations Manager INDUSTRY: Agriculture SIZE:50+ Employees LOCATION: Calgary, AB STATUS: Full-Time / In-Person Take on an instrumental role at a busy distribution centre as Operations Manager , where you'll ensure processes run smoothly, upholding the goal of continuous improvement and exceptional customer service. You'll manage all...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Buhler Industries Inc. Full time

    Responsibilities: Oversee daytoday operations of the company Develop and implement operational policies and procedures Monitor and analyze operational performance and make improvements as necessary Manage and optimize resources to achieve operational goals Ensure compliance with regulatory requirements and industry standards Identify and resolve operational...

  • Operations Manager

    4 weeks ago


    Winnipeg, Manitoba, Canada Hertz Canada Full time

    We are looking for a dedicated Operations Manager ready to drive Hertz airport efficiencies to the next level. If this is you, and you're ready for your next destination, then you have cruised to the right spot Wage: $48,000 to $50,000 annual base salary Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential,...

  • Operations Manager

    1 month ago


    Winnipeg, Manitoba, Canada Hertz Canada Full time

    We are looking for a dedicated Operations Manager ready to drive Hertz airport efficiencies to the next level. If this is you, and you're ready for your next destination, then you have cruised to the right spot Wage: $48,000 to $50,000 annual base salary Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential,...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Hertz Full time

    We are looking for a dedicated Operations Manager ready to drive Hertz airport efficiencies to the next level. If this is you, and you're ready for your next destination, then you have cruised to the right spotWage: $48,000 to $50,000 annual base salaryBenefits and Perks:Not only do you get to be part of an organization where you Drive your Potential, Power...

  • Financial Analyst

    1 week ago


    Winnipeg, Manitoba, Canada EcoPlanet Green Operations GmbH Full time

    Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Gpac Full time

    An Operations Manager with 5+ years' experience in manufacturing leadership is needed in Portage la Prairie, MB. The Operations Manager will work closely with the General Manager on the direction and strategic planning of the plant. This position will aid in running and overseeing the regulatory and safety compliance for this food production facility. The...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time

    OPERATIONS MANAGERWHO WE ARE:As one of Manitoba's fastest growing companies, Smartrend Manufacturing Group (SMG), Inc. through our various divisions, is increasing safety in the school bus industry and reducing emissions in the electric vehicle charge systems arena. We work on exciting, patented, innovative technology that impacts our environment. What has...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Oldcastle APG Full time

    Job ID: 487189Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Buhler Industries Inc. Full time

    The role of the Operations Manager is to run and oversee the Bradley Steel operations to ensure efficiencies possible and to ensure both internal and external satisfaction. These include formulating policies, managing daily operations, and planning the use of materials and human resources. This person supervises 5 direct reports. Three shift operation of 77...

  • Operations Manager

    1 week ago


    Winnipeg, Manitoba, Canada Assembly of Manitoba Chiefs Full time

    Job Location: Winnipeg MB Job Category: Aboriginal Organization Job Type: Full-Time How To Apply: Mail, E-mail or Operations Manager - Competition First Nations Family Advocate Office Full-Time Permanent Closing Date: May 14, 2024 Position Summary Under the direction of the Director of Children and Families, the Operations Manager will provide...

  • Operations Manager

    2 weeks ago


    Winnipeg, Manitoba, Canada Standard Aero Full time

    Shift Requirement: Evenings - 4 days 10 hour shifts (3:00 pm - 1:00 am with some flexibility on start/end times, Monday-Thursday) We are seeking a dynamic and experienced Evening Operations Manager to join our Reworks Group in Winnipeg. In this role, you will be responsible for overseeing the evening shift operations, ensuring the smooth and efficient...