Customer Success Analyst
7 days ago
Doing what matters inspires us, and we believe that we grow best - as people and businesses - by working together and always striving to get better without fearing failure.
- We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and add to our culture, not conform to it. This isn't about finding the person who fits in; we want people who stand out.
- Who is intelliflo?
- Sound financial advice has the power to transform lives and should be accessible to the many, not the few. intelliflo widens access to financial advice through leading technology that powers the advisory experience.
- We use open software architectures and unmatched industry experience to simplify a complex digital landscape and help advisors flourish and grow. Our solutions support over 30,000 financial advisors globally, who represent over three million households with over USD 1 trillion assets.
Job Description:
Your Role:
As a Customer Success Analyst, you will be responsible for analysing customer data to identify trends, insights, and opportunities that enable us to deliver exceptional customer experiences.
You will work closely with the pod lead/ Customer success manager and cross-functional teams to ensure that our customers are getting the most value from our products or services.
You will be an essential member of our team, helping us to optimise our customer's success and experience.What you will be doing:
- Analyse customer data to identify trends, insights, and opportunities for improving the customer experience.
- Record all interactions to a high level of detail in the CRM system.
- Liaising with the learning & development team to create digital content for inapp support & the community knowledge base.
- Collaborate with the Pods to develop strategies for improving customer outcomes.
- Work closely with crossfunctional teams to ensure customer needs are met throughout the customer journey.
- Communicate insights and recommendations to stakeholders across the organisation.
- Identify new tools and technologies to help us better understand and engage with our customers.
What you will bring:
- Proven experience in customer success analytics or related role.
- Analytical skills and ability to synthesise complex data into actionable insights.
- Experience with data visualization
- Excellent communication skills and ability to collaborate with crossfunctional teams.
- Passion for delivering exceptional customer experiences.
- Experience in the financial services industry is a distinct advantage.
- Ability to solve problems and think analytically.
- Able to work in a highpressure environment.
- Excellent telephone manner to maintain a positive customer experience.
- Ability to engage with a large user base through the community platform.
- Ability to build and maintain a positive relationship with customers.
- Ability to independently troubleshoot through customer queries.
- Proven computer skills, including knowledge of the Microsoft Office suite, are essential.
- Motivated individual with precision time management & prioritisation skills.
- Ability to work in a team and independently in a very busy environment.
- Excellent attention to detail.
- Effective communication skills, both written & verbal.
- Influencing & developing relationships with key stakeholders.
- Ability to organise a high workload.
- Understanding of GDPR & security requirements.
- Maintaining set KPIs for the role
- Working towards key objectives in the performance management review process
- Delivering excellent customer service using the CSAT model
- Completing all projects on time and to a suitable standard
Full time
Worker Type
Employee
Job Exempt (Yes / No)
No
Workplace Model
intelliflo's workplace model is designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection when possible.
Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern.
Certain limitations apply. Please consult with your Talent Acquisition contact during the interviewing process.- What's in it for you?
- Our commitment to diversity, equality, and inclusion
- Our aspiration is for our workforce to continually reflect the diversity of people and perspectives in today's evolving society, which we believe is fundamental to our efforts to widen access to financial advice. intell
-
Customer Success Specialist
7 days ago
Surrey, British Columbia, Canada Scrubbi Full timeReady to join a company that has successfully disrupted its industry entirely?Well, Scrubbi is currently looking for a full time Customer Success Specialist to join our fast-paced team in South Surrey, BC. Our growing Customer Success Team is responsible for that WOW factor of what makes Scrubbi so fantastic. This Customer Success Specialist role will be a...
-
Senior Network Analyst
7 days ago
Surrey, British Columbia, Canada Ignite Technical Resources Full timeAdded - a day ago Senior Network Analyst Infrastructure & Security Surrey , British Columbia | Direct Hire Related Infrastructure & Security Jobs Senior Voice & Contact Center Engineer Burnaby , British Columbia Integration Developer (Azure/Middleware) Richmond , British Columbia Senior Infrastructure Analyst (Microsoft Stack) Burnaby , British Columbia...
-
Systems Analyst
1 week ago
Surrey, British Columbia, Canada E.B. Horsman & Son Full timeAbout our Team:E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble and growing EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout Alberta, B.C. & Saskatchewan, and consistently recognized as one of Canada's Best Managed companies. We take pride in living our core values and...
-
Construction - Financial Analyst
7 days ago
Surrey, British Columbia, Canada AFL Telecommunications LLC Full timeAmerica Fujikura Limited (AFL) is actively seeking a Financial Analyst with a robust background in construction.We are looking for YOU, an individual who excels in problem-solving, has a genuine passion for process improvement, and is eager to play a pivotal role in our dynamic organization. If you possess these qualities and are excited about this...
-
Manufacturing Business Analyst
7 days ago
Surrey, British Columbia, Canada beBee Professionals Full timeBeBee Professionals is looking for a Manufacturing Business Analyst to join our team in Surrey. The successful candidate will be responsible for analyzing and evaluating the manufacturing process, identifying areas of improvement, and developing strategies to increase efficiency and reduce costs.The ideal candidate should have a Bachelor's degree in Business...
-
Cybersecurity Operations Analyst
7 days ago
Surrey, British Columbia, Canada Safe Software Inc. Full timeLocation: This opportunity has the ability to be onsite/hybrid/remote in the Vancouver, BC Lower Mainland.- Annual Base Salary: $65,000 to $75,000 Please note that employment is contingent upon the successful completion of reference checks and background checks.Application Instructions:Cybersecurity Operations Analyst:Safe Software is looking for a...
-
Quality Analyst Intern
7 days ago
Surrey, British Columbia, Canada Safe Software Inc. Full timeLocation: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.- Duration: September to December 202 Please note that employment may be contingent upon the successful completion of a Canadian criminal record check.Application Instructions:Required: Resume,...
-
Construction - Financial Analyst
7 days ago
Surrey, British Columbia, Canada AFL Full timeJob Details Description America Fujikura Limited (AFL) is actively seeking a Financial Analyst with a robust background in construction. We are looking for YOU, an individual who excels in problem-solving, has a genuine passion for process improvement, and is eager to play a pivotal role in our dynamic organization. If you possess these qualities and...
-
Student Success Coach
7 days ago
Surrey, British Columbia, Canada Kwantlen Polytechnic University Full timeEmployee Group:Support Staff (BC General Employees Union) Hours of Work (BCGEU):8:30am-4:30pm- # of openings:1 Hours Per Week (BCGEU):35 Pay Level:1- BCGEU Pay Grid Days of Work (BCGEU):Monday, Tuesday, Wednesday, Thursday, Friday Employment Type:Temporary Full Time Internal Closing Date:August 4, 2023 Travel Frequency:Occasional travel between campuses is...
-
Business Analyst
7 days ago
Surrey, British Columbia, Canada Dapasoft Inc Full timeCompany DescriptionCalian Digital Solutions is a leading IT consulting firm that offers a wide range of technology services and solutions to businesses across various industries. With a team of highly skilled professionals, Calian Digital Solutions provides customized solutions to help businesses enhance their IT infrastructure, streamline operations, and...
-
Data Analyst
7 days ago
Surrey, British Columbia, Canada Westland Insurance Ltd. Full timeWe're searching for a Data Analyst. Are you searching for new possibilities?Discover what's possible, with Westland.The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As...
-
Analyst, Business Systems
7 days ago
Surrey, British Columbia, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $ $49.83 / hour Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.Our team of...
-
Security Analyst
1 week ago
Surrey, British Columbia, Canada Westland Insurance Full timeSenior Security Analyst Head Office (Surrey), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada Req #2592We're searching for a Senior Security Analyst. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As a Senior Security Analyst, you will support the...
-
Business Systems Analyst
1 week ago
Surrey, British Columbia, Canada Randstad Digital Full timeMy client is a reputable food manufacturing company in the market. They are looking for a Business Systems Analyst to join the team. Position will be responsible for leading business process and system implementation expertise in ERP Manufacturing, Sales, Finance, Supply Chain, Warehouse, Reporting and Analytics, as well as providing business systems...
-
Senior Policy Analyst
1 week ago
Surrey, British Columbia, Canada Métis Nation British Columbia Full timeThe Senior Policy Analyst position at Métis Nation British Columbia (MNBC) offers a key role in driving government projects that aim to bring positive changes to Métis children, youth, and families in British Columbia. This role involves a deep understanding of Métis culture and policy expertise to customize materials and resources for these initiatives,...
-
Business Systems Analyst
7 days ago
Surrey, British Columbia, Canada Randstad Digital Full timeMy client is a reputable food manufacturing company in the market. They are looking for a Business Systems Analyst to join the team. Position will be responsible for leading business process and system implementation expertise in ERP Manufacturing, Sales, Finance, Supply Chain, Warehouse, Reporting and Analytics, as well as providing business systems...
-
Analyst, Business Systems
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeSalary rangeThe salary range for this position is CAD $ $49.83 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 45,000...
-
Analyst, Business Systems
1 month ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeSalary rangeThe salary range for this position is CAD $ $49.83 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 45,000...
-
Analyst, Business Systems
7 days ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeSalary rangeThe salary range for this position is CAD $ $49.83 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 45,000...
-
Analyst, Business Systems
7 days ago
Surrey, British Columbia, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $ $49.83 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 45,000...