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Intake Specialist
4 months ago
Work Arrangements
- Located at the Langley and Aldergrove WorkBC offices this is a fulltime position which will include some Wednesday and Thursday evenings until 6:30pm and on occasion Saturdays from 10:00am to 3:00pm.
What Douglas Offers
The RoleResponsibilities**- Review the Needs Determination assessments in accordance with Work BC guidelines for case management interventions or services;
- Support and refer Clients to access all relevant services and resources;
- Assist clients through onetoone coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops and other relevant WorkBC Centre resources;
- Determine eligibility for financial supports and services;
- Maintain regular contact with the Client to support, motivate, and monitor the Client's progress;
- Complete reports such as monthly Client Success Stories as per the requirement of the WorkBC Centre and submit for review to the Centre Manager;
- Job Development-Provide Job Sustainment Services, in accordance with WorkBC Policy, to any Client who achieves either Employment, Sustainable Employment or secures Community Attachment;
- Review monthly Key Performance Measures (KPM) to ensure the Centre is providing the right services at the right time for Clients;
- Ensure that all required documentation is in place to support the start and completion of the agreed upon intervention (Client Milestones);
- Additional Duties:
- Participate in weekly team meetings, strategic planning sessions and performance management reviews;
- Miscellaneous as required.
To Be Successful in this Role You Will Need
- Post-Secondary degree, in employment services related field or equivalent level of knowledge and experience;
- Certified Career Development Practitioner (CCDP) Certification an asset;
Experience:
- Providing customer service and resolving issues in person & virtual service delivery environment;
- Conducting & interpreting client needs assessments;
- Working with individuals with complex barriers and a wide range of cultural backgrounds;
- Working with Youth and Youth at Risk;
- Providing Job Development Services;
- Providing Client Outreach;
- Experience using online reporting and communication portals/databases; preference given to individuals with knowledge of existing Provincial Gov't systems (ICM, OES, etc.);
- Commitment to continuous learning and development;
- Ability to exhibit respect for clients, client diversity, and community partners;
- Strong oral and written communication and interpersonal skills;
- Knowledge of local labour market and labour market trends;
- Satisfactory completion of a criminal records check.
