Flight Centre Travel Group

1 week ago

Vancouver, British Columbia, Canada FCM Full time

Job no: 517070

Brand:

FCM

Work type:
Full time

Location:
British Columbia

Categories:
Corporate & Group Travel

Corporate Travel Specialist - Vancouver, BC


FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.


Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York.

Backed by the global strength of Flight Centre Travel Group (FCTG),
FCM combines local expertise and global experience to provide clients with a truly bespoke experience.


Established in June 2004,
FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about
FCM please click HERE

About The Opportunity


This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation.

Before you begin your role, you will spend one to two weeks training online. This remote program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.

Our corporate travel consultants handle the air, car, rail, and ground transportation bookings as well as the ticketing, changes, and the exchanges.

Our Learningcurve Training Program will help to prepare you with the necessary skills to be successful.

You will also need to offer exceptional customer service to satisfy our business traveler's needs.

We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so, essentially, when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.

Our business hours are 8:00 AM to 8:00 PM, Monday - Friday. Be prepared to work 9:30 PM PST - 6:00 PM PST. A typical schedule will include 40-hour work week with five 8-hour shifts.

Key Responsibilities

  • Comprehend & comply with travel policies for multiple busy corporate accounts
  • Provide exceptional customer service
  • Ensure business traveler's needs are met and/or exceeded
  • Keep client aware of all necessary travel documents and health requirements for countries to be visited
  • Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
  • Manage air, car, hotel, and ground transportation bookings
  • Arrange both domestic and international itineraries
  • Complete all reservations in an accurate and timely manner.
  • Provide consultative service to travelers throughout the booking process
  • Handle ticketing, adjustments, exchanges & queue management

Experience & Qualifications
-
1+ Experience in Corporate Travel required:

-
Intermediate Sabre skills required:

  • Experience with complex international fares strongly preferred
  • Experience with complex ticketing & exchanges is preferred
  • Professional & serviceoriented mentality
  • Impeccable business acumen
  • High attention to detail
  • Geography and international destination knowledge are necessary.
  • Must have the ability to effectively multitask while maintaining professional rapport with corporate clients.
  • Strong written communication, interpersonal and organizational skills
  • Skilled in usage of a personal computer and various software packages
  • Bilingual English/French a plus

Work Perks - What's in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
-
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
-
Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.
-
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
  • You'll have to experience it to believe it
-
Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.
-
Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
-
Personal connections:We are a big business founded on personal relationships.
-
Diversity, Equity & Inclusion

  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices su

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