Quality Assurance

7 days ago

Vancouver, British Columbia, Canada CMHA BC Full time

ABOUT THE JOB
Canadian Mental Health Association, BC Division is looking for a Quality Assurance and Training Coordinator.

As part of the Quality Assurance and Training Coordinator Team, Quality Assurance and Training Coordinator provides operational support for the _Bounce Back:
Reclaim Your Health _Program delivered across the province.

The Quality Assurance and Training Coordinator monitors and supports community coaches to deliver a telephone-based structured self-management program for anxiety and depression, for adults and youth.


DUTIES AND RESPONSIBILITIES

  • Participate as part of the project team, providing operational input into the development, implementation and interpretation of program policies and procedures, when required.
  • Liaise with the Bounce Back Program coaches at branch sites, including conducting regular telephone consultations to discuss common areas of challenge and to ensure adherence to policies and procedures.
  • Monitor coach caseloads and troubleshoot on technical and procedural matters.
  • Coordinate, initiate and identify needs for new coach training.
  • Participate in the planning and delivery of coach professional development events and coach evaluations.
  • Train coaches on database entry and troubleshoot database problems.
  • Ensure the integrity of the database and follow all relevant privacy legislation and program protocols in the event of a privacy breach
  • Provide support to National Manager around other evaluation activities, as required.
  • Perform additional duties as required.

ABOUT YOU
Education

  • Bachelor's degree in Social Work, Psychology, or related discipline.
  • Training and knowledge in Cognitive-Behaviour Therapy delivery
Experience

  • Minimum two years' experience in supporting persons with mental health problems.
  • Experience working and providing feedback through nonfacetoface methods.
  • Experience in a supervisory role an asset.
  • Experience with electronic medical records database is an asset.
  • Personal experience with mental health issues and services, through self or loved ones, is an asset.
Skills and Abilities

  • Excellent interpersonal, organization and verbal and written communication skills.
  • Ability to think strategically and conceptually, as well as have the ability to adapt programs and program delivery as required.
  • Excellent presentation skills.
  • Must have excellent time management skills and be able to coordinate and respond to multisite requirements in a timely manner.
  • Strong computer literacy skills including MS Outlook, MS Word, Excel, PowerPoint, database management.
  • Ability to work collaboratively with other team members and have the ability to work with mínimal supervision.

WORKING CONDITIONS

  • This is a 1.0 FTE position located in Vancouver, Victoria or remotely.
  • This is a 1year term position.
  • Overtime may be required in this position.
  • Some travel is required.
  • The position is unionized through the Health Sciences Association of B.C with the Health Science Professionals bargaining unit and the hourly rate is $35.70.

ABOUT US


Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians.

As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.


HOW TO APPLY
**_ We respectfully acknowledge xmθkym (Musqueam), Skwxwú7mesh (Squamish), slilwta (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located._

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