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Assistant General Manager

3 months ago

Toronto, Ontario, Canada The MRG Group Full time

_Assistant General Manager - 6 month contract_

_ The Porch_

_ The MRG Group_

_ Toronto, Ontario_
It's Better Up Top

The Porch is Toronto's go-to spot for summer drinks, food truck eats, and amazing patio parties.

With unmatched views of the CN Tower and an extension of Toronto's summer lifestyle, The Porch attracts locals and tourists looking for a quintessential summer experience 7 days a week.

Weekend events and programming turn up the party to The Porch.

With your team up top, your entire summer season will be filled with unpretentious fun working in a dynamic, high volume venue.


Reporting directly to the Regional General Manager, the Assistant General Manager is a true hospitality professional at heart who has a strong background in venue operations and knows how to throw a party.

This leader is responsible for creating positive shareable experiences for guests and employees in our venues, late nights and weekends, as well as driving the business through community outreach for a successful summer season

The Role

  • Service: ensure smooth and efficient service delivery by overseeing the execution of established service standards. Monitor service quality and address any issues promptly to maintain customer satisfaction.
  • Staffing: monitor and adjust staffing levels as needed to meet operational demands. Coordinate with GM to ensure adequate staffing, manage employee schedules, and proactively address staffing shortages or overages.
  • Dayof Programming and Preshift Huddles: coordinate with management and staff to plan and execute daily venue operations. Conduct preshift huddles to communicate goals, updates, and expectations for the day, fostering teamwork and alignment.
  • Ensure safety of employees and guests: implement and enforce safety protocols and procedures to create a secure environment for both employees and guests. Regularly assess and address any safety concerns to mitigate risks and uphold standards.
  • Manage guest concerns: effectively and professionally handle guest complaints and conflicts, striving to resolve issues to the satisfaction of all parties. Train and empower staff to handle complaints efficiently and in accordance with company policies.
  • Hire, train, and lead the Front of

House Team:
recruit and onboard new team members, providing comprehensive training on the establishment's Steps of Service and operational standards.

  • Develop and execute revenuedriving programming: collaborate with the hospitality marketing team to design and implement promotional events and initiatives that drive revenue and enhance customer engagement.
  • Physical onstreet presence: engaging with guests and pedestrians, actively engage with guests and passersby's outside the venue to attract foot traffic and drive business. Represent the brand positively and create a welcoming atmosphere to encourage patronage.
  • Understanding and communicating the vision of

The Porch:
embrace and embody the brand's vision and values, communicating them effectively to staff and guests. Ensure that all operational decisions and actions align with the established vision to maintain brand integrity and consistency.

Knowledge, Skills, Abilities:

  • Valid Smart Serve Certificate required
  • Minimum 13 years of experience as a Shift Leader /Key Holder /Supervisory role
  • Experience in Hospitality /Food and Beverage required
  • A passion and commitment to quality guest service and hospitality
  • Experience using software systems including Square & 7Rooms (training provided)
  • Demonstrated ability to hire, retain, and engage team members
  • Experience leading a team with the ability to coach, delegate and support
  • Strong problem solving skills
  • Exceptional customer service skills
  • Effectively communicate orally and in writing
  • Ability to work calmly and effectively during peak times
  • Meet productivity standards and complete work using time efficiently

Terms & Expectations

  • Due to the nature of the work, after hours correspondence may be required
Think you have what it takes? Willing to roll up your sleeves and get things done? Let's talk

What's In It For You?

  • Competitive salaried
  • A fun and casual environment you will be joining a closeknit, innovative team of creative and energetic gogetters
  • Employee discounts to our concerts, shows, and hospitality venues
  • A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
  • Career development opportunities with a company that encourages individuals to learn and grow
Thank you for your interest in The MRG Group. Given the anticipated interest in this role, only those selected for an interview will be contacted.