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Front Desk Building Concierge

3 months ago

Ottawa, Ontario, Canada iCondo Property Management Full time
**_Concierge

  • Job Description_**
    _Overall Purpose_


Under the general supervision of the Property Manager, the Concierge is responsible to maintain and provide a high level of administration and client services of the building's front desk.


_Working Hours_
Various Evenings During the Week from 4:30pm - 8:30pm & Weekends

_Key Responsibilities_

  • Assists the property management team as required to efficiently maintain the property. Provide information and updates to Property Management;
  • Responds to owner/resident requests/complaints in a courteous, friendly, prompt and professional manner;
- .Assist with package deliveries. Log receipts of packages delivered for residents, and notify residents for pickup. Ensure residents sign upon reciept;

  • Report any issues of deficiency that needs to be addressed;
  • Ensure all contractors sign in and out of the building and track any keys signed out by the contractors;
  • Manage elevator bookings for residents. Ensure all pre and post more inspections are completed;
  • Program FOB and garage remotes for residents;
  • Bring resident concerns, questions and suggestions to the attention of the Property Manager;
  • Building Concierge should monitor the building camera system and respond to any suspicious activity in a prompt fashion;
  • Send building notifications to residents as and when requested by the Property Management;
  • Coordinate access into units when requested;
  • Additional tasks as directed by the Property Manager and/or Board of Directors

Requirements:

  • Prior customer service experience preferred
  • Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner
  • Excellent communication skills
  • Ability to multitask and to work well under pressure
  • Team player
  • Proficiency with computers

Job Types:
Part-time, Permanent

Part-time hours: 24-30 per week

Salary:
$16.00-$19.00 per hour

Schedule:

  • Weekend availability

Ability to commute/relocate:

  • Ottawa, ON K2P 1J5: reliably commute or plan to relocate before starting work (preferred)

Shift availability:

  • Night Shift (preferred)

Work Location:
One location