Resettlement Assistance Program Supervisor

6 days ago

Windsor, Ontario, Canada The Multicultural Council of Windsor and Essex County Full time
***: In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Supervisor will be responsible for the development and implementation of services and activities as well as supervising staff of the MCC Resettlement Assistance Program (RAP) so that the program goals and objectives, as funded by Immigration, Refugees and Citizenship Canada, are achieved.

QUALIFICATIONS AND EXPERIENCE:

  • Post-Secondary Diploma and/or Degree in Human Services, Education, Social Work or equivalent and a minimum three years of relevant experience
  • Strong knowledge and experience with issues related to diverse populations, including immigrants and refugees
  • Demonstrates knowledge of the area agencies serving immigrants, their programs and services, current immigration issues and resources available in the community
  • Proven work experience as a team leader
  • Demonstrated knowledge or experience in client case management; life skills, and group service delivery
  • Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources
  • Strong experience in project management, including planning, monitoring, documenting, budgeting, reporting and evaluating
  • Excellent communication skills are required
  • Demonstrated leadership skills
  • Demonstrated ability to act proactively to ensure smooth team operations and effective collaboration
  • Strong analytical, problem solving and decision making skills
  • Proven organizational and time management skills
  • Strong digital and computer literacy including proficiency in Microsoft Office is a must.
  • Must possess a valid vulnerable sector police clearance, renewed every 3 years
  • Availability to work a flexible schedule, including days, evenings, weekends
  • Ability to speak a second language is an asset

AREAS OF RESPONSIBILITY:

GENERAL

  • Oversee the daytoday operations of the MCC RAP Program ensuring quality of day to day service delivery; reviews processes, suggests improvements, so that the team related metrics are met or exceeded
  • Supervise and provide support to staff including, but not limited to: assigning of cases, monitor, assess and maintain staff schedules, signing of timeoff requests, timesheets
  • Support an environment that is aligned with MCC's mission and vision statement which provides holistic client services using a case management model of service that is client centric, strength based, and uses an empowerment based approach
  • Delegate tasks and set deadlines
  • Schedule and Chair regular team meetings and ensure minutes are kept and distributed.
  • Ensure that MCC RAP and MCC RAP Life Skills Manuals are up to date
  • Develop and implement an annual staff training plan.
  • Identify staff development and training needs and ensure training fulfillment for the team by tracking against the program and team training plan and budget
  • Lead by example: demonstrate exemplary practice of MCC's policies and procedures
  • Contribute to recruitment, hiring and training of new staff
  • Conduct staff performance evaluation as required
  • Maintain program component of MCC webpage and MCC calendar of activities up to date
  • Work closely with CSS program; ensure effective and efficient utilization of the organization's resources; utilize language aids/interpreters/volunteers as necessary; link with other MCC Programs as necessary
  • Collaborate with CSS and other MCC programs in the development of group information sessions based on the needs of clients
  • Ensure program supports are in place (i.e. Language, childminding and client transportation)
  • Prepare program's monthly, quarterly, annual and other narrative and statistical reports
  • Identify and initiate process improvements: conduct monthly team meetings to provide updates and identify gaps and opportunities (issues arising, challenges, trends); monitor metrics (i.e. iCARE, OCMS, tracking sheets, client exit interview, etc.); conduct quarterly activity service monitors, and file and inventory audits
  • Attend MCC and Program meetings as required
  • Evaluate client's satisfaction and quality of service provided using program tools. Provide a report on an annual basis
  • Collaborate in the organization's annual program evaluation
  • Explore opportunities and liaise, develop and maintain rapport with community based organizations and organization serving immigrants
  • Attend community meetings as needed
  • Collaborate in the development and writing of proposals, as needed
  • Keep the Program Manager up to date with all issues and concerns, and informed of all program activities
  • Responsible for MCC RAP budget items as prepared by the Program Manager including signing off on PRF's Language Aid forms, and staff mileages.
  • Attend professional development opportunities as required
  • Other duties as assigned
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