Senior Manager

1 week ago

Hamilton, Ontario, Canada Endeavour group Full time

Company Description

Let's create a more sociable future together

At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you

Job Description
  • Love what you do and leave your mark
  • We offer flexibility in every sense
  • Team discounts across Endeavour Group

Endeavour Group is Australia's largest retail drinks network underthe Dan Murphy's and BWS brands. We also run the country's largest portfolio of licensed hotels.

Endeavour Group demerged from Woolworths in 2021 and as part of the transition is taking the opportunity to transform how we operate as an independent business and establish supporting technology.

The Senior Manager, ITSM Transformation is a critical leadership role responsible for spearheading the integration of IT Service Management (ITSM) best practices into the broader One Endeavour transformation initiatives of the organisation. This role is pivotal in ensuring that ITSM processes and tools are optimised to support the strategic objectives of business change, driving significant improvements in service delivery, operational efficiency, and stakeholder satisfaction.

Sound good? Read on.

Here is a taster of what you can expect in this role

  • Transformational Leadership: Develop and execute ITSM strategies that are specifically designed to support EGL's business transformation goals. Lead the ITSM component of larger business change projects, ensuring IT services align with and enable business objectives.
  • Process Engineering: Work closely with the BAU ITSM leads to identify any required redesign of existing ITSM processes to align with changing business needs driven from the Transformation program. This includes streamlining workflows, integrating new technologies, and adopting innovative service management approaches.
  • Training and Capacity Building: Design and deliver training sessions for IT and business teams to enhance their understanding and implementation of transformed ITSM processes that support business objectives.
  • Metrics and Impact Analysis: Develop metrics and monitoring systems to track the effectiveness of ITSM processes in supporting business transformation objectives. Use insights to drive continuous improvement and report on transformation progress to senior management.
  • Change Management: Lead organisational change efforts related to ITSM, ensuring stakeholders are engaged and supportive of changes, and that transitions are smooth and effective.
  • Cross-functional Collaboration: Work closely with business leaders, project managers, and other key stakeholders across EGL to ensure that ITSM transformations are well integrated with business strategies and operations.
  • Vendor and Stakeholder Management: Manage relationships with technology and service providers, ensuring they meet the needs of the business transformation goals. Engage with internal stakeholders to align expectations and project deliverables.
  • Governance and Compliance: Ensure that the redesigned ITSM processes comply with all regulatory requirements and internal policies, particularly focusing on data security and privacy in the context of business transformation.
Qualifications

Now let's talk about you

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Minimum of 7 years of experience in IT service management, with at least 3 years in a leadership role overseeing ITSM programs
  • Certifications in ITIL, SRE. DevOps or similar
  • Master's degree in a related field
  • Additional certifications in Project Management (PMP), Lean, Six Sigma, or Agile methodologies
  • Experience in a ASX, global or multi-site operational environment
  • Strong knowledge of ITSM frameworks, particularly ITIL; ITIL Expert or Master certification is highly desirable
  • Experience with modern ITSM tools and platforms
  • Proven track record of leading successful ITSM transformation projects
  • Excellent leadership and organizational change management skills
  • Strong analytical, problem-solving, and decision-making capabilities
  • Effective communication and interpersonal skills, with an ability to engage and influence senior executives and cross-functional teams.

The benefits are good too

  • We offer flexible working in every sense
  • An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
  • Monthly meeting-free days
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We're all about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

You can learn more about working with us on LinkedIn or

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup


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