![Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario](https://media.trabajo.org/img/noimg.jpg)
Only 24h Left: Showroom Host/ Client Care Advisor
1 week ago
Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories.
As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver an outstanding experience. A strong background in client relations and exceptional communication skills will ensure success in this role.A Client Care Advisor will serve on the Front Office Team, responding to a wide variety of client requests by accurately assessing the client needs to achieve maximum client satisfaction.
Optimizing client satisfaction is the single most important function.Main Responsibilities include:
- Actively approach, engage with and assist customers, keeping the Raffi Jewellers customer Excellence philosophy in mind; ensure customers are always the primary focus
- Answer digital, phone and in person enquiries regarding offered services and products
- Greet clients and ensure their individual needs have been addressed
- Direct and seat clients to the appropriate department
- Arrange client appointments for sales and aftercare service
- Operate alone and collaboratively to achieve individual and teambased objectives and performance goals
- Collaborate with sales team, administrative team and specified departments
- Foster an environment where clients are always at the forefront, ensuring customer satisfaction and retention
- Perform other duties as assigned
We'd love to hear from people with:
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is an asset
- A minimum of 1 year of experience, ideally in the luxury retail, and or fine hospitality industry
- Lifelong learners with strong critical thinking skills and excellent time management
- Ability to work in a fastpaced, changing environment
- Strong communication, interpersonal and intercultural skills
Only qualified candidates will be contacted.
Job Type:
Full-time
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