Guest Services Agent

1 week ago


Richmond Hill, Ontario, Canada Sheraton Parkway Toronto North Hotel Full time
Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway.

BASIC FUNCTION:
The duties of GSA include, but are not limited to the following;

  • Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc)
  • Handles incoming calls for room reservations when Reservations department is closed
  • Handles guest check ins/check outs
  • Responds quickly to guest requests/concerns in a friendly and professional manner at all times, follows up to ensure guest satisfaction
  • Corrects any rate discrepancies and ensures that room charges are posted to guest accounts correctly in a timely manner
  • Prints folios as requested by different departments and/or guests
  • Verifies that charges have been processed properly
  • Maintains cashier float as supplied
  • Efficiently prepares cash deposits and reports shortages and overages on daily basis
  • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request and/or provide information
  • Makes daily notations in Log Books and follows up as required
  • Cross trained to work in Club Lounge as/when required.
  • Develops and maintains a thorough knowledge of our hotel facilities and features
  • Provides a professional image at all times through appearance and behaviour
  • Understands and follows property standards.
  • Must be able to assist the concierge for baggage handling
  • Other duties as may be assigned by the Front Office Supervisor, Front Office Manager, Director of Rooms Division and/or General Manager
Physical Demands; Required to stand for long periods of time, using computer, calculators.

Qualifications:

  • Must be flexible with availability for scheduling to include, AM shifts (7am - 3:30pm), mid-shifts and PM (3pm - 11:30pm) shifts when required.
  • Must have availability for weekend scheduling (Saturday and Sunday).
  • Must have valid SmartServe certification
  • Knowledge of Galaxy Lightspeed and/or Opera an asset
  • Must have ability to handle fast paced, multi-tasking, stressful environment
  • Must have excellent communication, customer service and interpersonal skills
  • Must have completed minimum Secondary School Certificate
  • Previous computerized hotel and/or front desk experience an asset
  • Must be able to work with mínimal or no supervision.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week

Benefits:

  • Discounted or free food
  • Onsite gym
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Morning shift
  • Night shift
  • Weekends as needed

Application question(s):

  • Are you flexible to work a variety of shifts : 7am start / mid shifts / 3pm 11:30pm
  • Have you completed a post secondary hospitality/tourism program?
  • Are you available to work both Saturday and Sunday?

Experience:

  • Hotel &
Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location:
In person
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