Help Desk Consultant
2 weeks ago
A Long View career helps you get more out of life. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work
Are you passionate about IT, customer service and travelling?
We are looking for an energetic and self-motivated Deskside Consultant for our Calgary branch to work onsite to provide end-user andIT facilitiessupport to VIP Users at the client site.
Create, manage, prioritize, and resolve tickets for issues pertaining to technical devices throughout the client siteAssist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner
Address user tickets regarding hardware, software and networking
Monitor the performance of clients' desktop infrastructure and device plans for improved efficiency
Install applications and computer peripherals
Troubleshoot hardware and software issues in a variety of environments
Test alternative pathways until you resolve an issue
4+ year(s) of customer service experience
~ Supporting a Microsoft environment in a deskside support role
~· Microsoft Office 2010/2013/O365
~· Windows/Linux/Mac OS environments
~· Remote support
~· Supporting mobile devices
~ Working knowledge of office automation products and computer peripherals like printers
~ Knowledge of network security practices and anti-virus programs
~ Excellent technical ability to resolve requests
~ Check us out on LinkedIn, Twitter and Instagram
Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people.
Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment.
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