Dispatcher

2 weeks ago


Vancouver, British Columbia, Canada ParcelPal Full time

We are currently recruiting for a professional and reliable dispatcher to act as our company's first point of contact for emergency and non-emergency calls.

In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.


Responsibilities:

  • Answer emergency and nonemergency calls and document important information.
  • Respond to any issues and followup by coordinating with the appropriate departments or field units.
  • Operate and manage a multiline telephone console system.
  • Respond to queries related to products and deliveries.
  • Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records and other important documentation.

Requirements:

  • High school diploma or equivalent qualification is required.
  • A minimum of 2 years experience in a similar role.
  • Strong knowledge of emergency processes and procedures.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office with proven experience in data entry.
  • Ability to work well under pressure.

Pay:
$15.65-$27.78 per hour

Benefits:

  • Employee assistance program
  • Extended health care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- dispatching (preferred)
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