Customer Service Representative

1 week ago


Vancouver, British Columbia, Canada Eclipse Awards | maker of fine custom trophies Full time

Eclipse Awards is a boutique manufacturer of recognition awards, plaques, and trophies. Established in 1998, Eclipse was honored as BC's Best Green Business in 2014 and Best Employer in 2012. Aiming to assist organizations in acknowledging and empowering remarkable individuals , the company's mission is to uplift communities by creating earth-friendly trophies that celebrate everyday people and unite human spirit.

We are in search of a new team member to lead in client assistance, order coordination, and delivering top-notch customer service, maintaining Eclipse Awards' renowned reputation. If you're ready to commit to a well-established small business for 3-5 years, we welcome you to join our team today. Be part of our commitment to excellence, creating memorable experiences for our clients.

Role Overview

As our Customer Service Representative, you will directly engage with clients, handling various tasks to meet their needs. This full-time, on-site position requires a physical presence. Your key responsibilities will involve:

  • Providing friendly and professional customer support via phone, email, and in-person interactions
  • Managing online orders through various platforms
  • Generating quotes and ensuring timely approval of artwork
  • Coordinating multiple orders with different timelines
  • Overseeing logistics and shipping for on-time deliveries
  • Following up with clients to ensure satisfaction

Required Skills

We value experienced candidates but are open to training an entry-level individual with the right mindset. We are seeking someone who possesses:

  • A positive attitude and strong work ethic
  • Customer service acumen and the ability to anticipate client needs
  • Excellent communication skills in various formats
  • Curiosity, attention to detail, and a desire to learn
  • Strong organizational and memory skills
  • Proficiency in basic office software and technology
  • Ability to manage multiple projects simultaneously

Additional qualifications that would be advantageous:

  • Eye for design
  • Interest in efficiency and sustainability
  • Experience with social media platforms
  • Prior sales or customer service experience

This pivotal role within our small team offers a unique and positive work atmosphere. It presents an opportunity to collaborate with exceptional individuals and organizations across North America and beyond. Consider this if you thrive on excellence, punctuality, and customer satisfaction.

Salary

As a Living Wage Employer, Eclipse Awards is dedicated to maintaining a safe and motivating workplace. Adequate training will be provided to the selected candidate.

Start Date: June 2024

How to Apply

To apply, submit a comprehensive letter detailing your background, what you would bring to the role, and your motivation to join Eclipse Awards. Combine this letter with your current resume in a single PDF format and email it to the specified address with the subject line: Customer Service Lead - Your Name

Starting Salary Range: $22/hour for a 2-month training period, then $24.50/hour with benefits

Thank you for considering this opportunity. Direct any queries via email only. Please note that only successful candidates will be contacted.

About Eclipse Awards

Since 1998, Eclipse Awards has built a strong reputation for providing exceptional services and products to our esteemed clients. Operating as a social purpose company, we strive to lead in sustainability and serve as a community role model. Joining our team means playing a critical role in ensuring customer satisfaction and upholding our reputation for excellence.



  • Vancouver, British Columbia, Canada Smart & Biggar Full time

    Customer Service RepresentativePosition: Customer Service RepresentativeLocation: Delta, British-Columbia (We work in a hybrid model requesting 2 days/week in the office)Status: Contractual – 18-months (Maternity leave replacement)Do you love helping customers and solving problems? At Quadra, we prioritize people and together we can think of new...


  • Vancouver, British Columbia, Canada Million Air Full time

    Customer Service Representative Vancouver Vancouver, BC, CAN per hour Opportunities for Overtime, Sick pay, Vacation pay, Fuel Bonus Hourly Full Time Medical Coverage, Vision, Dental Email Me This Job Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the...


  • Vancouver, British Columbia, Canada Million Air Full time

    Customer Service Representative Vancouver Vancouver, BC, CAN per hour Opportunities for Overtime, Sick pay, Vacation pay, Fuel Bonus Hourly Full Time Medical Coverage, Vision, Dental Email Me This Job Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the...


  • Vancouver, British Columbia, Canada Basalite Building Products, LLC Full time

    Press Tab to Move to Skip to Content Link Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary...


  • Vancouver, British Columbia, Canada Million Air Full time

    VancouverVancouver, BC, CAN21.22 per hour Opportunities for Overtime, Sick pay, Vacation pay, Fuel BonusHourlyFull TimeMedical Coverage, Vision, DentalDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits...


  • Vancouver, British Columbia, Canada Pockit Self Storage Full time

    Salary: Are you outgoing and love customer service?Pockit Self Storage is proud to offer the best self storage solutions available and we are currently looking for an outgoing, customer focused, professional individual to join our Vancouver team as a Customer Service Representative. Applicants must be energetic, self-motivated, and sincere; have a positive...


  • Vancouver, British Columbia, Canada Pockit Self Storage Full time

    Salary: Are you outgoing and love customer service?Pockit Self Storage is proud to offer the best self storage solutions available and we are currently looking for an outgoing, customer focused, professional individual to join our Vancouver team as a Customer Service Representative. Applicants must be energetic, self-motivated, and sincere; have a positive...


  • Vancouver, British Columbia, Canada Coast Appliances Full time

    Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business.In the Contact Centre we operate on the philosophy of One Team, One Goal.Reporting to the...


  • Vancouver, British Columbia, Canada West Coast Reduction Full time

    At our Call Centre Operations located at West Coast Reduction's Vancouver Plant near Powell Street and Commercial Drive, we're searching for our next Customer Service Representative. The role is a key customer service position at the Company, responsible for managing the daily phone calls for service, payments and information requests from our customer base....


  • Vancouver, British Columbia, Canada Jukebox Full time

    Jukebox is a global online printing company serving customers who value the highest quality printing and customer services. Our team of print professionals is complimented by premium industrial machinery across our Vancouver and Toronto print facilities. From sales to customer support, our in-house expert team serves a global customer base with a can-do...


  • Vancouver, British Columbia, Canada Metro Wallcoverings Full time

    Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for a Customer Service Representative for its Vancouver Office.POSITION TITLE:Customer Service RepresentativeJOB DESCRIPTION: Answer phones in a consistent and pleasant manner Have a...


  • Vancouver, British Columbia, Canada YMCA of GREATER VANCOUVER Full time

    Position Title: Customer Service RepresentativeLocation:YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2)Terms: Permanent, Part-Time (8-24 hours/week)Shifts: Shifts vary between 8:00am-6:00pm on Friday - Sunday or Saturday - MondayStart Date: As soon as possibleSalary:0-500 hours $16,19 per hourhours $16.76...


  • Vancouver, British Columbia, Canada YMCA of GREATER VANCOUVER Full time

    Position Title: Customer Service RepresentativeLocation:YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2)Terms: Permanent, Part-Time (8-24 hours/week)Shifts: Thursday-Saturday or Sunday 8:00am-6:00 pmStart Date: As soon as possibleSalary:0-500 hours $17.25 per hourhours $17.77 per hour hours $18.30 per...


  • Vancouver, British Columbia, Canada A.T. Storrs Ltd. Full time

    A.T. Storrs Ltd. is a Canadian wholesale and distribution company specializing in jewelry that is designed and assembled in house for the souvenir and tourist market. A family owned and operated company, A.T. Storrs has been in business for over 45 years and is an industry leader selling products across North America. Our office is located in Vancouver close...


  • Vancouver, British Columbia, British Columbia, Canada Miles HR Full time

    Customer Service RepresentativeOur client, based in the lower mainland of Vancouver, provides unique printing solutions specializing in high-quality, customized products for businesses and organizations. Their dedication to excellence and customer satisfaction, and an incredible team culture, sets them apart. They are looking for a talented Customer Service...


  • Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Who We Are: Tenold Transportation is a flat deck carrier that has been operating in Canada for over 50 years. Being part of the Mullen Group, Tenold has infrastructure and assets to offer a wide range of transportation, cross dock, and warehousing solutions to its customers. With Terminals in BC and AB working with a fleet of regional...


  • Vancouver, British Columbia, Canada Mowi Canada West Full time

    Reporting to RMT Key Account Manager, we are seeking an experienced Customer Service Representative. Working as part of the Canadian sales team, maintaining a high focus on customer service and data entry. We are looking for a high-energy individual who is motivated by challenges, thrives in a fast-paced environment and has a desire to make a positive impact...


  • Vancouver, British Columbia, Canada Grousemountain Full time

    Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's...


  • Vancouver, British Columbia, Canada EightSix Network Inc Full time

    Eclipse Awards | maker of fine custom trophiesEclipse Awards is a boutique manufacturer of recognition awards, plaques, and trophies. Founded in 1998, Eclipse was recognized as BC's Best Green Business in 2014 and Best Employer in 2012. We are a social purpose company and our goal is to help organizations recognize and empower awesome people everywhere."We...


  • Vancouver, British Columbia, Canada Prometric Full time

    Company DescriptionCUSTOMER SERVICE REPRESENTATIVEParagon Testing Enterprises, a Prometric CompanyFull-timeVancouver, BC***: Work Schedule:RESPONSIBILITIES:The responsibilities include, but are not limited, to:Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner. Promoting the consumption and delivery of...