Temp - Customer Service Logistics

2 weeks ago

Etobicoke, Ontario, Canada OOCL CANADA INC. Full time

_TEMPORARY ROLE- 6 months only Must reside in the Greater Toronto Area_
COME WORK IN LOGISTICS- find out more about
supply chain, vendors, commodities, customs, and more
Want to be part of a team?


This position requires a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.

What is OOCL Logistics?


We are also an industry leader providing sophisticated transportation, warehousing and distribution services throughout Asia and Latin America, offering professional best in class 3PL and 4PL solutions.

As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

OOCL Logistics has an extensive network of more than 130 offices in over 30 countries.

We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.

OOCL Logistics offers our temporary employees a benefit package including:

  • A competitive salary
  • Paid Vacation
  • Separate sick time off
  • AND holiday pay


OOCL Customer Service department is vital in our organization, they maintain relationships, help solve challenges, create excellence through quality work, and learn valuable knowledge about all areas of logistics, they are a consultant to our customers and NOT just order takers.


Job duties (but not limited to):

  • Accomplish all aspects of ocean, air, and landside operations, from pre-arrival administration to final delivery, in a timely, efficient and accurate manner.
  • Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean carriers, brokers, and other vendors to provide updates and facilitate streamlined deliveries of shipments.
  • Address and resolve customer complaints and concerns. Being proactive, strategic around operational processes and design to obtain optimal results.

Preferred skills:

  • The ability to focus on customer satisfaction and building great client relationships
  • High Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams) and Adobe.
  • Superior verbal and written communications skills.
  • Selfmotivated, detailoriented and have strong organizational & analytical skills, and problemsolving abilities.

Nice to have, but not required:

  • Minimum 3 recent years' experience in ocean transportation with a leading NVOCC/ Freight Forwarder preferred.
  • Proficiency with all major ocean carriers' online booking and tracing platforms
All employment is contingent upon the successful completion of a background check.

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