Customer Relations Coordinator

1 week ago


Mississauga, Ontario, Canada Spence Diamonds Full time $21
We are currently looking for our next superstar to join our customer service team and the Spence family

We have grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience.

With unparalleled access to these diamonds, we truly are the best choice for our customers.
Our people are the center stone of our business.

Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

Extended health benefits for all full-time Employees
Team building events and activities
Continuous on the job training, support and mentorship
Our Customer Service Supervisor is responsible for all administrative, data entry and financial handling and accuracy within the store.

They professionally act as the first and last point of contact for clients on the phone or in person within the store.

Responsible for greeting our clients, handling all payments/transactions, answering incoming phone calls and emails, assisting in basic store maintenance and cleanliness, showroom upkeep and merchandising, and supporting the Sales Consultants and Management as needed.

Training and development of Sales Support Associates and ensuring all staff have thorough knowledge and are in compliance with Spence policies and procedures.

Follow company process on performance managing part-time associates and work with the Store Director to provide coaching and creating necessary action plans.

Creating and managing monthly schedules for the Sales Support Associates and ensuring scheduled hours do not exceed allotted hours.

Responsible for recruiting and on-boarding new Sales Support team members and ensuring all new staff are trained properly and follow and understand all steps in the training process.

Addresses customer complaints and feedback quickly and professionally in line with company guidelines to maintain an excellent customer experience.
Responsible for shipping and receiving of inventory and orders. Following all company guidelines regarding inventory control.
Maintaining supply inventories, and conducting physical inventory cycle counts and alerting management of any discrepancies.
Support Store Leadership with ensuring all company controls and procedures are maintained in regards to safety and loss prevention.
This is a full-time position, requiring 40 hours of work per week.

As this is a leadership role, we are seeking someone with a flexible schedule, including availability for working evenings and weekends.

Proficiency in MS office
Customer Service experience - 1+ year(s)
Administrative/Reception experience - 1+ year(s)

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