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In Home Tech

4 months ago

Edmonton, Alberta, Canada Shaw Communications Full time
A little about us

The Shaw In-Home Team is focused on connecting its customers to the world through a best-in-class, increasingly needed and expected always-on, seamless connectivity experience.

Shaw has created a fast, expansive, and resilient networks to power it. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package.

We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

As an In-Home Technician, you will be the face of this experience


In Home Techs at Shaw Communications love to provide a great customer experience and are driven to make customers for life.

They have excellent interpersonal skills; they love technology and are self motivated. They solve problems on the fly while being detail oriented. Our goal is to improve customer service at Shaw by leaps and bounds.

We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work.

If you have superior customer service skills with some technical ability, this could be your calling.

This position is compensated on a per unit basis A Cable Installer's income is based on pre-determined rates for each service/task completed and will vary depending on the number of services completed as well as the entrepreneurial spirit of the In Home Technician.
The role

  • Share your passion for Shaw products and services as you build relationships with customers
  • Install and Service Internet, Video, Digital Phone, and Home Entertainment equipment for our customers
  • Install wiring; including drops, outlet wiring, and building infrastructure
  • Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
  • Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone, and/or cable services with an extreme emphasis on onecall resolution
  • Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
  • Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
  • Maintain accurate inventory information of customer premise equipment
  • Maintain a working knowledge of:
  • Relevant role related tools and test equipment
  • Diagnostic and faultfinding skills of all service from tap to device
  • Demonstrate, promote, and sell the features, advantages, and benefits of Shaw's products and services while providing superior customer service
  • Ensure branch target customer experience expectations are met at every visit.
  • Utilization of all relevant selfserve online tools.
  • Interpretation of different service call and work order types.
  • Learn and adhere to all applicable Health & Safety regulations
  • Various other duties as required
Your skills/experience

  • Share your passion for Shaw products and services as you build relationships with customers
  • Install and Service Internet, Video, Digital Phone, and Home Entertainment equipment for our customers
  • Install wiring; including drops, outlet wiring, and building infrastructure
  • Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
  • Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone, and/or cable services with an extreme emphasis on onecall resolution
  • Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
  • Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
  • Maintain accurate inventory information of customer premise equipment
  • Maintain a working knowledge of:
  • Relevant role related tools and test equipment
  • Diagnostic and faultfinding skills of all service from tap to device
  • Demonstrate, promote, and sell the features, advantages, and benefits of Shaw's products and services while providing superior customer service
  • Ensure branch target customer experience expectations are met at every visit.
  • Utilization of all relevant selfserve online tools.
  • Interpretation of different service call and work order types.
  • Learn and adhere to all applicable Health & Safety regulations
  • Various other duties as required
Other details

This position requires the successful completion of a criminal (and credit) background check

Hires starting on or after November 15th will be required as a condition of employment to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption).