Customer Care Specialist

6 days ago

Thunder Bay, Ontario, Canada Wasaya Airways LP Full time

Job Summary


Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre.

This position is also responsible for ensuring all clientele's travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya's Customer Care Standards.


Job Duties and Responsibilities

  • Answer phones professionally and promptly
  • Respond to customer requests and inquiries, provide service information as needed.
  • Assisting with new agent training
  • Book and track employee nonrevenue travel and buddy passes
  • Entering payments and transferring credits for reservations
  • Create reservations on an established reservation system.
  • Ensure that all customers are aware of travel policies and procedures.
  • Track and maintain flight passenger records as they pertain to reservations.
  • Transmit all passenger flight information to Northern Station Agents
  • Maintain all nonrevenue personnel information.
  • Resolve customer complaints as per company policy.
  • Liaise with authorized client representative(s) to obtain information on client and staff travel.
  • Check/seat aircraft availability with various approved air carriers.
  • Book flights with appropriate carrier
  • Prepare and provide travel itineraries to client's network.
  • Monitor Day of Flight Operation through Wasaya SOC
  • Record and report all details including air carrier billing particulars.
  • Assist with client billing.
  • Complete monthly reports on clients' travel
  • Attend meetings and record minutes as required.
  • Ensure that contract maintenance billing is accurate and forwarded to accounting for processing.
  • Foster a healthy working environment and promote a positive climate within the workplace.
  • Perform and uphold Wasaya's Customer Care Commitments to both internal and external customers.
  • Any other related duties as assigned

Minimum Skills and Qualifications

  • High school diploma or equivalent
  • 12 years previous airline reservations experience preferred (or an equivalent combination of related postsecondary education and work experience is an asset)
  • Strong customer service and troubleshooting skills.
  • Knowledge of the region serviced by Wasaya's scheduled service.
  • Must possess excellent communication skills.
  • Superior telephone manners and strong interpersonal skills
  • Knowledge of various computer reservation systems, preferably experience with Amelia is an asset.
  • Knowledge of airline or travel agency reservation systems preferred.
  • Able to work in a team environment, as well as unsupervised.
  • Able to maintain accurate records and uphold customer confidentiality.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure and with mínimal supervision.
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Previous airline experience is an asset.
  • The ability to communicate in Oji-Cree or Ojibway is an asset.
  • Experience with and/or knowledge of First Nations Organizations is an asset.

Working Conditions

  • Overtime as required, on call.
  • Weekend work is required.

Physical Requirements

  • Ability to lift or move up to 10lbs.
  • Manual dexterity is required to use desktop computers and peripherals.

Salary:
From $18.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

  • Customer Support Specialist

    7 days ago

    Thunder Bay, Ontario, Canada FDM4 International Inc Full time

    What will you do as a Customer Support Specialist? Respond to and manage support calls Troubleshoot software and identify root causes of software issues Address and find solutions for customer product issues Define and provide scope to custom software change requests on behalf of clients Train customers on using FDM4 aligned to their unique...

  • Exercise Specialist Tft Pain Mgmt

    6 days ago

    Thunder Bay, Ontario, Canada St Joseph's Care Group Full time

    Bargaining Unit: OPSEUStatus: Full Time TEMPORARYDepartment: Pain Management ProgramSite: St. Joseph's Health CentreShifts: DaysRate of Pay: $ $44.57per hourThe Exercise Specialist, as a member of an interprofessional team, works to enhance the quality of life of individuals by assisting them in maintaining, preventing and/or rehabilitating many of the...

  • Exercise Specialist Ft Pain Mgmt

    6 days ago

    Thunder Bay, Ontario, Canada St Joseph's Care Group Full time

    Bargaining Unit: Non-Union: Health Care ProfessionalStatus: Full TimeDepartment: 1 North - Behavioural Supports Transitional UnitSite: Hogarth Riverview ManorShifts: DaysRate of Pay: $ $49.29 per hour**Reporting to the Clinical Manager - Behavioural Supports Transitional Unit, the Exercise Specialist, as a member of an interprofessional team, works to...

  • Customer Care Representative

    6 days ago

    Thunder Bay, Ontario, Canada Auto-Home Paints Thunder Bay Full time

    Auto Home Paints is Northwestern Ontario's leading supplier of automotive paint and house paint and related home design products including window coverings, wall coverings, flooring and furniture. Our mission is to inspire those we serveQualifications: Knowledge of paint (automotive and/or house paint) is an asset but not mandatory Customer service...

  • Network Specialist-ft It

    6 days ago

    Thunder Bay, Ontario, Canada Thunder Bay Regional Health Sciences Centre Full time

    Ref# 23NON111R12‐Full Time‐ Network SpecialistInformation TechnologyReporting to the Manager Network Operations, the Network Specialist role is to ensure the infrastructure andcorporate computer systems are deployed and maintained effectively and efficiently. This includes all devices withinthe network infrastructure. The Network Specialist participates...

  • Hybrid Detail Specialist

    7 days ago

    Thunder Bay, Ontario, Canada USED CAR SUPERSTORE LTD. Full time

    Used Car Superstore (UCS) is expanding and looking to add a Hybrid Detail Specialist to our service team.UCS offers competitive pay plans with a focus on employee satisfaction and performance. No experience is required and training is available on site. Ability to prioritize tasks and manage time Work in a fastpaced environment Strong verbal communication...

  • Procurement Specialist Casual

    7 days ago

    Thunder Bay, Ontario, Canada St Joseph's Care Group Full time

    Bargaining Unit: NON-UNIONStatus: CasualDepartment: Materiel ManagementSite: St. Joseph's HospitalLocation: Thunder Bay, ONShifts: DaysHourly Rate: $ $33.02Qualifications Postsecondary degree/diploma in a business, health sciences or other related field Experience in overall supply chain functions required, including buying using formal tendering processes...

  • Hearing Instrument Specialist or Audiologist

    6 days ago

    Thunder Bay, Ontario, Canada Amplifon Group Full time

    Amplifon Canada offers competitive compensation, a strong benefit package, relocation assistance, retention bonuses, and the chance to work alongside some of the best in the industry to help our patients rediscover all the emotions of sound.Overview An estimated 3 million Canadians are hearing-impaired, and that number will continue to rise with our aging...

  • Contract & Procurement Specialist

    7 days ago

    Thunder Bay, Ontario, Canada Confederation College Full time

    Position Information Position Title Contract & Procurement Specialist Posting Type Temporary End Date (if applicable) 01/31/2025 Classification Title FT Support Staff H Pay Band H Min Salary $35.06 Max Salary $40.71 Position Summary The Contract and Procurement Specialist is responsible for leading various sourcing and contract initiatives, including the...

  • Specialist, Network Operations

    6 days ago

    Thunder Bay, Ontario, Canada Engineering Search Firm Inc Full time

    The main responsibility of the Automation Control Specialist is to assist clients with electrical and automation challenges, as well as to create and code both current and new products.The Automation Control Specialist answers to the Engineering Manager directly.Research, devise, and assess machinery and systems to fulfill regulatory, customer, and...

  • Personal Financial Specialist

    6 days ago

    Thunder Bay, Ontario, Canada Northern Credit Union Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Automation Control Specialist

    6 days ago

    Thunder Bay, Ontario, Canada Engineering Search Firm Inc Full time

    Automation Control SpecialistThe primary role of the Automation Control Specialist is to provide support to customers facing electrical and automation challenges, as well as to create and program both new and existing products.Reporting StructureThe Automation Control Specialist reports directly to the Engineering Manager.Authority and...

  • Family Support Specialist

    6 days ago

    Thunder Bay, Ontario, Canada Ka-Na-Chi-Hih Treatment Centre Full time

    FAMILY SUPPORT SPECIALISTSUMMARY:Ka-Na-Chi-Hih is seeking a dedicated and compassionate Family Support Specialist to join our team. The Family Support Specialist will play a crucial role in providing support, resources, and guidance to families that are focusing on healing as part of their recovery journey. This position requires a deep understanding of...

  • Family Support Specialist

    7 days ago

    Thunder Bay, Ontario, Canada Ka-Na-Chi-Hih Treatment Centre Full time

    FAMILY SUPPORT SPECIALISTSUMMARY:Ka-Na-Chi-Hih is seeking a dedicated and compassionate Family Support Specialist to join our team. The Family Support Specialist will play a crucial role in providing support, resources, and guidance to families that are focusing on healing as part of their recovery journey. This position requires a deep understanding of...

  • Automation Control Specialist

    6 days ago

    Thunder Bay, Ontario, Canada Engineering Search Firm Inc Full time

    The primary role of the Automation Control Specialist is to support customers with electrical and automation issues and to design and program both existing and new products.Reporting StructureThe Automation Control Specialist derives authority from and reports directly to the Engineering Manager.Authority and ResponsibilitiesThe Automation Control Specialist...

  • Automation Control Specialist

    3 weeks ago

    Thunder Bay, Ontario, Canada Engineering Search Firm Inc Full time

    The primary role of the Automation Control Specialist is to support customers with electrical and automation issues and to design and program both existing and new products.Reporting StructureThe Automation Control Specialist derives authority from and reports directly to the Engineering Manager.Authority and ResponsibilitiesThe Automation Control Specialist...

  • Purchasing Specialist

    6 days ago

    Thunder Bay, Ontario, Canada The District of Thunder Bay Social Services Administration Board Full time

    Looking for a rewarding career change? Join our team The District of Thunder Bay Social Services Administration Board (TBDSSAB) is now hiring a Purchasing Specialist in Thunder Bay. Closing date is December 1, 2023.TBDSSAB supports people to improve their lives and become self-sufficient. We do this as the service system manager for vital, quality social...

  • Home Child Care Consultant and Program Integrity

    6 days ago

    Thunder Bay, Ontario, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936 To learn more about our programs...

  • Facilities Support Specialist

    6 days ago

    Thunder Bay, Ontario, Canada North Bay Regional Health Centre Full time

    VACANCYONE (1) TEMPORARY FULL-TIME FACILITIES SUPPORT SPECIALISTCORPORATE SERVICES (15 Months)**NBRHC - NORTH BAYReporting to the Manager of Building, Parking & Security Services, the Facilities Support Specialist oversees theefficient operation of NBRHC's security systems (infant abduction & elopement systems, card access control & CCTVsystems, staff safety...

  • Customer Service

    6 days ago

    Thunder Bay, Ontario, Canada Trans Canada Safety Full time

    Trans Canada Safety is looking for a Retail Sales Representative / inside sales to provide excellent customer service for our busy Store.Responsibilities will include, but aren't limited to:Greet and direct customers- answer telephone Providing Customers with accurate information (e.g. product features, pricing and aftersales services) Answer customers'...