Technical Product Support

2 weeks ago

Markham, Ontario, Canada PAR Full time

Hi there We're PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team


PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology.

Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.


Our mission is to build the number one restaurant technology company in the world and we're off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

Title:
Technical Support Representative, (also know as Product Support Specialist)

Location:
Austin, TX OR Markham, Ontario, Canada

Reporting to:
Sr. Manager of Technical Support

What You'll Do

  • Understand customer business needs and goals for their marketing campaigns and segments built on the platform
  • Where required, adopt flexible work time schedules, this role is 8:00a5:00p CT or similar with some occasional oncall or overtime as needed.

What You'll Need

  • 23 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting
  • Plus 12 years of experience in POS system implementation and troubleshooting
  • Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
  • Curious, investigative nature skilled at probing and asking questions to get to the core of customer issues
  • Strong time management skills and the ability to respond well to time pressures and deadlines
  • Ability to prioritize and triage competing priorities and maintain focus on successful resolution of client issues and tasks
  • Customer empathy and strong desire to resolve issues while maintaining customer happiness
  • Impeccable attention to detail
  • Creative, resourceful problemsolver
  • Embraces a strong sense of accountability and ownership
  • Bachelor's Degree with a technical background

Benefits

  • Healthcare coverage, FSA, HSA
  • Life and AD&D insurance
  • 401K
  • Competitive salaries, bonus and stock options
  • Professional development
  • Employee Assistance Program + Annual Preventative Health Stipend
  • Maternity and Paternity (Bonding) Leave
  • Unlimited PTO
  • Inoffice lunch provided, social events, plus a wellstocked refrigerator


The hourly rate range for this position is $ / hr USD (US) or $ /hr CAD (Canada) commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.


PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.

If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

  • Technical Support Analyst

    1 week ago

    Markham, Ontario, Canada Computer Talk Full time

    Role: Technical Support Analyst Location: Markham, ON About us: ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact...

  • Premier Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...

  • Technical Support Analyst

    1 week ago

    Markham, Ontario, Canada Jonas Software Full time

    Job Description:Technical Software Support AnalystJonas Software - Construction DivisionThe Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our clients'...

  • Technical Support Analyst- Club

    2 weeks ago

    Markham, Ontario, Canada Jonas Software UK Full time

    Description : Technical Support Analyst Club Division Markham, Ontario THE COMPANY Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Supervisor

    1 week ago

    Markham, Ontario, Canada Newlink Inc Full time

    Education: College/CEGEP Experience: 1 year to less than 2 years- or equivalent experienceTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to...

  • Markham - Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada Miller Transit Limited Full time

    MILLER WASTE SYSTEMSTitle: Technical Support SpecialistLocation: Miller Waste Systems Inc. - Markham CorporateReporting to: IT ManagerHours: Monday - Friday (8:00am to 5:00pm)Description:Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing governments and industries with a wide range of...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada BGIS Full time

    Who We AreSUMMARYThe Technical Support Specialist is responsible for troubleshooting a wide range of technical support requests providing timely resolution of hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software to remote offices as part of an ad-hoc request or as part of a...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada Idealogical Systems Inc Full time

    WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.How do we ensure that smile? We are fun people. We are people who take pride in being themselves and are confident in the help we bring to...

  • Technical Support and Sales Representative

    1 week ago

    Markham, Ontario, Canada Orica Full time

    Date:2 Apr 2024Location: Markham, ON, CA, L6G1A8Company:OricaAbout Orica At Orica, it's the power of our people that leads change and shapes our futures.Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of...

  • Production Support Analyst

    1 week ago

    Markham, Ontario, Canada Giesecke+Devrient Mobile Security Canada Inc. Full time

    In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.Primary Responsibilities: Providing production processing support level Troubleshoot failed...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Idealogical Systems Inc Full time

    WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.How do we ensure that smile? We are fun people. We are people who take pride in being themselves and are confident in the help we bring to...

  • Technical Support Analyst– Markham

    1 week ago

    Markham, Ontario, Canada Bayshore HealthCare Full time

    SummaryThe Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support. This role will be reporting into the Sr. Manger of Support Services and dotted line...

  • Service Desk Team Lead

    1 week ago

    Markham, Ontario, Canada Pace Technical Full time

    Do you love working with people as much as you love working with tech? If yes, then we have an opportunity that will expand your expertise in all things IT. We're currently looking for a Service Desk Team Lead to join our team - we're looking for youAt PACE Technical, we have what you're looking for.We're a group of innovative professionals dedicated to...

  • Enterprise Technical Support Engineer

    1 week ago

    Markham, Ontario, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...

  • Technical Lead

    4 weeks ago

    Markham, Ontario, Canada GE Power Full time

    Job Description SummaryLead and mentor team responsible for Instrumentation, Control and Monitoring, DCS, and Electrical systems associated plant cross- disciplinary and cross- systems simulation. Focus on work planning, technical approach, design assurance, and execution excellence from ITO thru OTR on new build and modernization projects.Job...

  • Technical Lead

    1 month ago

    Markham, Ontario, Canada GE Power Full time

    Job Description SummaryLead and mentor team responsible for Instrumentation, Control and Monitoring, DCS, and Electrical systems associated plant cross- disciplinary and cross- systems simulation. Focus on work planning, technical approach, design assurance, and execution excellence from ITO thru OTR on new build and modernization projects.Job...

  • Technical Lead

    4 weeks ago

    Markham, Ontario, Canada GE Power Full time

    Job Description SummaryLead and mentor team responsible for Instrumentation, Control and Monitoring, DCS, and Electrical systems associated plant cross- disciplinary and cross- systems simulation. Focus on work planning, technical approach, design assurance, and execution excellence from ITO thru OTR on new build and modernization projects.Job...