Current jobs related to Senior Vice President, Customer Experience - Old Toronto, Ontario - GatedTalent - Connecting Top Executive Search Firms And Executives

  • Senior Vice President of IT

    1 day ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Senior Vice President, IT - TorontoAbout the CompanyStonewood Group Inc. is a leading B to C service provider with a strong presence in Canada. Our company has grown significantly through strategic acquisitions and has established a reputation for delivering exceptional customer experiences.Scope of PositionThe Senior Vice President, IT will be responsible...

  • Senior Vice President of IT

    1 day ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Senior Vice President, IT - TorontoAbout the CompanyStonewood Group Inc. is a leading B to C service provider with a strong presence in Canada. Our company has grown significantly through strategic acquisitions and has established a reputation for delivering exceptional customer experiences.Scope of PositionThe Senior Vice President, IT will be responsible...

  • Senior Vice President of Procurement

    1 day ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job Title: Senior Vice President ProcurementWe are seeking a highly experienced Senior Vice President Procurement to join our team at Stonewood Group Inc.About the RoleThe Senior Vice President Procurement will be responsible for leading our procurement function, ensuring that we have a robust and efficient supply chain in place to support our business...

  • Senior Vice President of Procurement

    1 day ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job Title: Senior Vice President ProcurementWe are seeking a highly experienced Senior Vice President Procurement to join our team at Stonewood Group Inc.About the Role:The Senior Vice President Procurement will be responsible for leading our procurement function, ensuring that we have a robust and efficient supply chain in place to support our business...

  • Senior Vice President of Procurement

    13 hours ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job Title: Senior Vice President ProcurementWe are seeking a highly experienced Senior Vice President Procurement to join our team at Stonewood Group Inc.About the RoleThe Senior Vice President Procurement will be responsible for leading our procurement function, ensuring that we have a robust and efficient supply chain in place to support our business...

  • Senior Vice President of Procurement

    11 hours ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job Title: Senior Vice President ProcurementWe are seeking a highly experienced Senior Vice President Procurement to join our team at Stonewood Group Inc.About the Role:The Senior Vice President Procurement will be responsible for leading our procurement function, ensuring that we have a robust and efficient supply chain in place to support our business...

  • Senior Vice President of Development

    1 week ago

    Old Toronto, Ontario, Canada Royal Architectural Institute of Canada Full time

    Senior Vice President, DevelopmentWaterfront Toronto is seeking a seasoned professional to lead the development of its waterfront properties. As Senior Vice President, Development, you will be responsible for driving the Corporation's ambitious development agenda, ensuring alignment with its long-term goals.Key Responsibilities:Lead and execute Waterfront...

  • Senior Vice President of Development

    1 week ago

    Old Toronto, Ontario, Canada Royal Architectural Institute of Canada Full time

    Senior Vice President, DevelopmentWaterfront Toronto is seeking a seasoned professional to lead the development of its waterfront properties. As Senior Vice President, Development, you will be responsible for driving the Corporation's ambitious development agenda, ensuring alignment with its long-term goals.Key Responsibilities:Lead and execute Waterfront...

  • Executive Vice President of Customer Experience

    6 days ago

    Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Executive Vice President of Customer Experience. This is a unique opportunity to leverage your expertise in business analytics, financial planning, and strategic initiatives to drive growth and innovation within our organization.Key ResponsibilitiesDevelop and...

  • Executive Vice President of Customer Experience

    6 days ago

    Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Executive Vice President of Customer Experience. This is a unique opportunity to leverage your expertise in business analytics, financial planning, and strategic initiatives to drive growth and innovation within our organization.Key ResponsibilitiesDevelop and...

  • Senior Vice President of Sales

    1 month ago

    Old Toronto, Ontario, Canada MediSolution Full time

    Position Overview: The Senior Vice President of Sales is responsible for crafting and implementing strategic initiatives aimed at enhancing growth and expanding market presence within the payment processing sector. As a key leader, you will oversee a dynamic team, leveraging expertise to drive performance and achieve ambitious sales targets.Key...

  • Senior Vice President of Operations

    1 month ago

    Toronto, Ontario, Canada Gecko Hospitality Full time

    Senior Vice President of OperationsGecko Hospitality is seeking a dynamic and seasoned Senior Vice President of Operations to spearhead our initiatives in enhancing brand presence, fostering customer loyalty, and driving innovation within the hospitality industry. This pivotal position reports directly to the Chief Operating Officer and requires a proven...

  • Senior Vice President of Operations

    1 month ago

    Toronto, Ontario, Canada Gecko Hospitality Full time

    Senior Vice President of OperationsGecko Hospitality is seeking a dynamic and seasoned Senior Vice President of Operations to spearhead our initiatives in enhancing brand presence, fostering customer loyalty, and driving innovation within the hospitality industry. This pivotal position reports directly to the Chief Operating Officer and requires a...

  • Senior Vice President of Product

    1 week ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Product Visionary Sought for Stonewood Group Inc.We are seeking a seasoned Product leader to join our team at Stonewood Group Inc. as Senior Vice President of Product. This is an exceptional opportunity to drive the development and execution of our product strategy, leading to innovative solutions that meet the evolving needs of our customers.About the...

  • Senior Vice President of Product

    1 week ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Product Visionary Sought for Stonewood Group Inc.We are seeking a seasoned Product leader to join our team at Stonewood Group Inc. as Senior Vice President of Product. This is an exceptional opportunity to drive the development and execution of our product strategy, leading to innovative solutions that meet the evolving needs of our customers.About the...

  • Senior Vice President of Procurement

    1 day ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job Title: Senior Vice President ProcurementWe are seeking a highly experienced Senior Vice President Procurement to join our team at Stonewood Group Inc.About the RoleThe Senior Vice President Procurement will be responsible for leading our procurement function, ensuring that we have a robust and efficient supply chain in place to support our business...

  • Senior Vice President of Procurement

    10 hours ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    Job Title: Senior Vice President ProcurementWe are seeking a highly experienced Senior Vice President Procurement to join our team at Stonewood Group Inc.About the RoleThe Senior Vice President Procurement will be responsible for leading our procurement function, ensuring that we have a robust and efficient supply chain in place to support our business...

  • Senior Vice President of Engineering

    1 day ago

    Old Toronto, Ontario, Canada Informa PLC Full time

    Job Title: Senior Vice President of EngineeringWe are seeking an experienced technical leader to join our team as Senior Vice President of Engineering. As a key member of our leadership team, you will be responsible for driving the technical strategy and vision for our organization.Key Responsibilities:Lead and mentor a high-performing engineering team,...

  • Senior Vice President of Engineering

    1 day ago

    Old Toronto, Ontario, Canada Informa PLC Full time

    Job Title: Senior Vice President of EngineeringWe are seeking an experienced technical leader to join our team as Senior Vice President of Engineering. As a key member of our leadership team, you will be responsible for driving the technical strategy and vision for our organization.Key Responsibilities:Lead and mentor a high-performing engineering team,...

  • Senior Vice President of Asset Management

    10 hours ago

    Old Toronto, Ontario, Canada State Street Full time

    Job Title: Senior Vice President, Asset ManagementWe are seeking a highly skilled and experienced Senior Vice President to lead our IT Audit team. As a key member of our organization, you will be responsible for ensuring the effectiveness of our internal controls and risk management processes.Key Responsibilities:Lead audit engagements to identify and...

Senior Vice President, Customer Experience

3 months ago

Old Toronto, Ontario, Canada GatedTalent - Connecting Top Executive Search Firms And Executives Full time

Senior Vice President, Customer Experience

This person will be responsible for driving and managing a significant revenue stream, through new business development and managing/growing existing client relationships. The company expect someone to have a proven sales track record, be a thought leader in the field and to have a strong presence in the marketplace. They are looking for someone who builds relationships and is comfortable operating at C-suite level:

Through their leadership and management structure, you will also support account leads to grow their existing accounts and develop potential new accounts. Additionally, you will enable team members to design and deliver business impact to major new and existing programs. As a leader on the team, working closely with the other members of the leadership team, you will be responsible for career development and talent management, enabling team members at all levels to deliver on their full potential. The individual will be measured against financial performance (sales and profitability), as well as key people and client metrics.

This is a great opportunity to join a successful team in an area of global strategic importance to the business. We are looking for an ambitious, dynamic, entrepreneurial colleague, who can make a real difference to our business and be an inspirational role model to our team.

What you can expect to be doing:

  1. Design and implement commercial strategy/plan, ensuring financial performance delivered in line with budget requirements
  2. Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close.
  3. Recommend and implement strategy for retaining and developing existing accounts in sector
  4. Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients' business objectives
  5. Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value, and connecting on a personal level
  6. Ensure ongoing programs deliver value and are activated within our clients' businesses
  7. Management and development of team; empowering and motivating them to deliver at their best
  8. Contribute as a senior leader in the Canada Customer Experience team, supporting Service Line Leader to drive the overall success of the business
  9. Support development and delivery of CX Thought Leadership and Marcomms plans, including the likes of contributing Thought Leadership articles, presenting at internal and external events and similar.

This might be the job for you if you have:

  1. MBA, Masters, or Ph.D. in marketing, business, or similar field preferred
  2. Experience in senior CX SaaS and/or consultancy organizations
  3. Minimum 10 years' professional experience, with strong evidence of success in:
  4. New business development, including identifying strategic opportunities in major accounts and closing complex CX (combined) research, advisory and technology solution sales.
  5. A knowledge of EX (Employee Experience) or Employee Engagement.
  6. Client relationship management, including at C-suite
  7. Building and leading teams, with excellent communication and collaboration skills
  8. Ambitious/driven/entrepreneurial
  9. Passion for CX and EX space
  10. Leadership and 'one-team' ethos

#LI-Hybrid

#JPKR


#J-18808-Ljbffr