Night Auditor

2 weeks ago


Saskatoon, Saskatchewan, Canada Saskatoon Inn & Conference Centre Full time

Reports to:
Front Desk Manager

Department:
Front Desk

Principle Purpose of Job:

The Night Auditor is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services offered.

Also responsible for accounting responsibilities.

Organizational Structure:

The Night Auditor is responsible for working with the entire hotel to ensure customer satisfaction and a smooth operation of the Front Desk.


Key Job Responsibilities:

Night Audit

  • Ensures all express check outs are done
  • Liaisons with the security guards to resolve any guest noise issues.
  • Prepare Registration Cards for next day arrivals
  • Inputting all departmental daily sales
  • Balancing all credit card machines to daily sales
  • Prepare confirmation slips, including postage
  • Process guarantee noshows
  • Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary ensuring all required documentation is obtained.
  • Completes inhouse bucket check as well as performs account over limit checks.
  • Runs computer through nightly processing sequence to reset for following days use in balancing of applicable functions.
  • Audits, records and balances all food and beverage income (postings and charges).
  • Audits all banquet tickets before postings, verifying the accuracy of the calculations and attaching most recent information.
  • Prepares and transmits credit card deposits.
  • Processes all city ledger work to accounting.
  • Program wake up calls
  • Update function board
Customer Service

  • Meet and greet all customers and guests in a friendly and professional manner at all times
  • Strive to exceed customer expectations by providing exceptional customer service
  • Provide extensive knowledge of Saskatoon and surrounding areas attractions to all customers and guests
  • Provide extensive knowledge of all products and services offered.
  • Keep well informed of hotel events through log book, function sheets, and memos on a daily basis
  • Protect privacy of guests, ensuring names and room numbers are secure
  • Secure customer and guest's valuables, utilizing safety deposit boxes
  • Welcome feedback from all customers. Report customer concerns or complaints to supervisor or Manager on Duty immediately, if resolution is not attained
  • Offer to assist with luggage upon arrival and departure
Operations - Manage hotel at 100% occupancy

  • Handle all hotel bookings through established reservation system, following proper procedures
  • Knowledge of all procedures and policies (i.e. cancellations, no shows)
  • Operate hotel's switchboard and message center including knowledge of voice mail
  • Check with night auditor to ensure special requests are handled
  • Print copies of arrival and departure reports for current day
  • Stock and organize stationary at front desk
  • Check in hotel guests, hand out keys, passes, cards, etc.
  • Check out hotel guests, issue receipts and handle customer billing
  • Have extensive knowledge of safety procedures, including fire and pool emergency procedures
  • Operate fire annunciator panel, as required
  • Coordinate deliveries for bellman, including ordering flowers for packages
  • Ensure proper procedures are followed when using the fax and photocopier machines
  • Do accurate cash outs at the end of each shift, while following proper cash out procedures
  • Operate credit card machines
  • Filing history documents, following proper procedures
  • Gift certificate sales, encouraging up selling
  • Knowledge of DMX Signal Strength music system
  • Stuff envelops, clean the back office
  • Back up documents as required
General

  • Communicate any maintenance required to the maintenance department
  • Demonstrate a commitment to maintaining high standards
  • Maintain constant communication levels with immediate supervisor
  • Any other job duties assigned by the Front Desk Manager or supervisor

Hours of Work:
Shift work is required

Qualifications:

  • Able to take on leadership role
  • Work independently and as a team player
  • Professional attitude at all times
  • Neat in appearance
  • Follow all policies and procedures
  • Knowledge and implementation of safety procedures


Grade 1
  • Problem Solver
  • Task orientated
  • Attention to detail
  • Strong data entry, analytical and communication skills.
  • Must be proficient in Microsoft Word, Excel, network systems and accounting software.
  • Able to prioritize and meet strict deadlines.
  • Flexible, positive and energetic with the ability to work under pressure.
  • Has an understanding of customer service and is able to implement it on a day to day basis.
  • Hospitality experience preferred.
  • Accounting knowledge an asset

Job Types:
Full-time, Permanent

Salary:
$13.50-$14.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Onsite parking
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour sh

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